Legal Case Manager

Location: Remote (Philippines-based applicants)
Working Hours: 6:00 AM – 3:00 PM PH time
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WHO WE ARE
We are a New Zealand-based immigration law service business committed to helping individuals and families achieve their immigration dreams with confidence and ease. Our firm combines precision, empathy, and strategic thinking to deliver exceptional results—and we’re growing our legal support team.
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WHY JOIN US?
This role is ideal for experienced paralegals or law graduates who are passionate about helping people and want to build a long-term career in immigration law—with a pathway to becoming a Licensed Immigration Adviser – New Zealand.
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About the Role
You’ll be responsible for managing immigration case files, client communication, and document handling—while supporting legal strategy and advocacy preparation. You’ll work closely with a Licensed Immigration Adviser and play a key role in delivering successful client outcomes.
Key Responsibilities
• Case Strategy Support: Assist in analyzing client circumstances, flagging red flags, and contributing to advocacy arguments under New Zealand immigration policy.
• Client Relationship Management: Act as the lead point of contact for client questions, updates, and education throughout the process.
• Documentation Oversight: Organize and review client documents for accuracy, completeness, and consistency across application types.
• Client Interaction: Conduct check-ins via email, phone, and video calls to provide updates, collect documentation, and answer concerns.
• Red Flag Awareness: Identify missing or potentially problematic information and escalate to advisers as needed.
• Process Improvement: Collaborate with tea ---------- mbers to refine internal workflows and improve client experience.
• Sales Growth: Spot opportunities for visa renewals and additional services through ongoing client engagement.
• Cross-Functional Coordination: Work across legal, admin, and strategy teams to ensure aligned support and seamless delivery.
• Public Speaking and Presentation: Comfortable hosting client webinars, Facebook Lives, or recorded video updates with confidence and professionalism.
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What We're Looking For
Required
• Law graduate or formal paralegal training/certification
• At least 1 year of experience in legal support, documentation management, or client service in a legal setting
• Strong written and verbal communication skills in English
• Comfortable engaging with clients via video calls, email, and phone
• Excellent organizational skills and a love for documentation
• Able to work independently and take initiative
• Detail-oriented, calm under pressure, and proactive with follow-ups
• Committed to continuous learning and professional development
Highly Valued
• Experience in immigration or family law
• Prior involvement in preparing submissions, legal letters, or affidavits
• Prior experience in client advocacy or red flag identification
• Willingness to study and eventually sit the NZ Immigration Adviser Licensing Qualification ________________________________________
How to Apply
Please send:
1. Your CV
2. A cover letter that includes:
o Your experience in documentation and client service
o Any leadership or supervisory experience
o Experience with public speaking, webinars, or facebook live
o A brief description of your paralegal experience, including:
- Visa types or legal matters supported
- Tasks handled independently (e.g., submissions, client interviews, red flag reviews)
o Why you’re interested in New Zealand immigration law