Customer Support Representative

We are seeing a Customer Support Specialist/Representative to provide customer and technical support to Allara Global’s clients, being the first point of contact for Help Desk support enquiries, and escalating issues to senior resources as required.

This position is perfect for a tech-savvy individual who is passionate about providing efficient and high-quality service to our customers.

LMS training can be provided to the right candidate.

• Proven success in a customer support role.
• Strong problem-solving skills and attention to detail.
• Clear and articulate written communication skills, with the ability to effectively interact with internal and external stakeholders of varying levels.
• Strong computer skills with demonstrated working ability in Microsoft Office Suite.
• A customer-focused attitude and motivation to provide a high level of customer service.
• Ability to work effectively as a tea ---------- mber and independently as required.
• Ability to organise and prioritise multiple projects to meet scheduled deadlines.
• Experience with Docebo Learn LMS is a plus.
• Experience with Hubspot or other CRM is a plus.