Customer Service Representative

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TYPE OF WORK

Full time

SALARY

negotiable

HOURS PER WEEK

TBD

DATE POSTED

Dec 20, 2011

JOB OVERVIEW

Job Responsibilities
1. Professionally handle high volume incoming inquiries from customers, clients, products and services.
2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
3. Resolve customer issues via one call resolution guidelines and/or escalated process.
4. Meet or exceed company and client performance metrics.
5. Maintain a balance between company policy and customer benefit in decision making.
6. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
7. Responsible for call disposition or compiling and generating reports as required.


Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
200 Full-Time positions available.

Join Us NOW and Be Part of Our Telco Account!

Fast track YOUR CAREER with C3!


We Encourage WALK IN applicants!
Drop by our office between 8AM-6PM Monday-Friday
at

C3 / CustomerContactChannels, Inc.
11/F Bonifacio One Technology Tower (formerly Bonifacio E-services Bldg.)
3030 Rizal Drive West cor 31st Street, Bonifacio Global City, Taguig
09088793333 / 09178945689 / 4797470
or email us at time4c3@c3connect.com

LOVE [Coming to Work!]
LOVE [Who you work for!]
LOVE [the Difference!]

ABOUT THE EMPLOYER

Contact Person: Wilman De Villeres

Member since: November 16, 2011

Total Job Posts: 0

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