Client Outreach & Satisfaction Specialist

Job Title: Client Outreach & Satisfaction Specialist
Location: Remote
Type: Part-Time 4-8 hours a week or Contract /Flexible hours
Prefer sometime between 10 p.m in Philippines/9 a.m. USA to 5:00 a.m. in Philippines/4 p.m. in the USA.

About Us:
We are a growing home staging and design company based in Austin, TX, dedicated to creating beautiful spaces and seamless client experiences. We’re looking for a friendly, confident, and organized professional to make outbound calls to both potential and existing clients. This role is key to helping us grow our client base and maintain excellent relationships with those we serve.

Key Responsibilities:
Make cold calls to new real estate agents, builders, and potential clients to introduce our services

Follow up with past and current clients to ensure satisfaction and gather feedback

Track all calls, outcomes, and notes in a CRM or spreadsheet

Help identify opportunities for repeat business or referrals

Assist in scheduling follow-ups or forwarding warm leads to the sales team

Sample Scripts:
Cold Call (New Realtor):
Hi [Name], this is [Your Name] calling from [Company Name]. I know your time is valuable, so I’ll be quick—I'm reaching out to local agents because we specialize in home staging that helps listings sell faster and for more. Have you ever worked with a staging company before?

Goal: Start a short conversation, offer a value point, and ask for a quick meeting or permission to send more info.

Client Satisfaction Call (Past Client):
Hi [Name], this is [Your Name] with [Company Name]. I just wanted to thank you again for working with us and check in—how did everything go with the staging? Is there anything you wish had gone differently, or anything you especially loved?

Goal: Get honest feedback, uncover opportunities for improvement, and keep the door open for future projects or referrals.

Key Performance Indicators (KPIs):
Outbound Calls Made per Week: e.g., 50-75 leads a week

New Leads Warmed: e.g., 5–10 warm leads forwarded to sales team

Follow-up Calls Completed: e.g., 10–15 client check-ins per week

Client Feedback Collected: e.g., 90% of completed projects receive a check-in

Lead Conversion (optional bonus): % of cold calls leading to meetings or estimates

Requirements:
Excellent phone communication and interpersonal skills

Friendly, clear, and confident voice presence

Experience in customer service, telemarketing, or real estate a plus

Ability to follow a script while sounding conversational

Organized and consistent with documentation

Compensation:
Hourly pay + potential bonuses for converted leads or new business generated (based on performance)

To Apply:
Send us your resume and a short intro about yourself. Add to subject line, I like to talk. Bonus: Include a brief voice or video clip introducing yourself like you would on a client call.