Operations Manager/ Ex Assistant

We’re a fast-growing company that provides financial market education to individuals across Africa and beyond. Our mission is to empower people to take control of their financial future through practical trading knowledge, mentorship, and community support.

We're now ready to scale and need a reliable right-hand person to help us run daily operations smoothly and support our growing client base.

About the Role
We’re hiring an Operations & Client Success Manager to take ownership of the day-to-day operations and ensure our clients receive an exceptional experience from onboarding to ongoing support.

You’ll work directly with the founder, manage internal workflows, support clients, and be the engine that keeps the business running efficiently.

Responsibilities
Respond to client inquiries via platforms

Manage and improve the onboarding process for new clients

Oversee day-to-day team operations and coordinate with marketing/sales

Track key tasks and ensure deadlines are met

Monitor client satisfaction and resolve support issues quickly

Manage calendars, schedule meetings, and coordinate internal communication

Help document and improve SOPs (Standard Operating Procedures)

Collaborate with the sales and marketing teams to support launches and campaigns

Report weekly progress and suggest improvements to systems and tools

You’re a Great Fit If You:
Have 2+ years experience in operations, client support, or admin

Are highly organized, dependable, and self-motivated

Communicate clearly and professionally (written and verbal)

Love solving problems and making systems more efficient

Can multitask and manage several priorities without stress

Have experience with tools like Workspace, Notion, Gohigh level, or CRMs

Are interested in finance, trading, or online education (bonus!)

Perks
Work directly with a fast-paced entrepreneur in a high-growth industry

Flexible hours for remote work

Room to grow into a senior leadership position

Real impact: help thousands of people transform their financial lives