Customer Success Associate

Jumper Media is seeking a highly experienced Customer Success Associate with a strong background in customer service and exceptional English communication skills. The ideal candidate will have a fluent, clear US accent. As a CSA, you will manage customer inquiries, provide top-tier support, and ensure customer satisfaction at the highest level.

Key Responsibilities:
- Provide top-tier customer support and resolve queries efficiently.
- Troubleshoot customer issues and provide actionable solutions.
- Maintain excellent communication with customers, ensuring they feel valued and understood.
- Collaborate with internal teams to optimize customer experience.
- On average, handle about **8 client calls per day** (approximately 30 minutes each, or 4 hours total).
- Dedicate the rest of the workday (around 4 hours) to **non-call tasks** such as:
- Admin work
- Slack communications
- Responding to client emails
- Building or following strategy for clients

Qualifications:
-Flawless English communication skills (both written and verbal) with a strong US accent.
-5 years experience as a customer service, business development, or account management position.
-Ability to work independently, handle multiple queries, and provide quick, effective solutions.
-Tech Savvy
-Experience working with US-based customers/clients and/or international campaigns

About Us
Welcome to Jumper Media! We are a dynamic and innovative digital marketing agency specializing in social media management and growth strategies.

We help businesses and individuals harness the power of social media platforms to build their brands, engage their audiences, and achieve exceptional results.

Does this role sound like a good fit? Fill out this form ---------- ), answer the following questions below, and create a loom video and send all your application to ---------- with the subject "CSA - Application."

**Questions**

- How many years of experience in Customer Support do you have?
- Do you have experience working for US based agency/company?
- Please provide a list of the tools you are using.
- How would you rate your English communication skills?
- Are you able to work in US hours?
- Are you comfortable using Time Doctor to track your work hours?
- What is your expected salary?

**Loom video questions**

1. Why are you excited about this position?
2. Discuss your experience and skills as a CSR.
3. How do you handle difficult customer interactions?
4. Please include the Loom video link in your email