Customer Success Sales Representative

JOB OVERVIEW

As a Customer Success & Inside Sales Representative, your primary focus is to drive revenue and ensure a seamless, five-star experience for every client. You will:

Own inside-sales outreach—converting new leads, reviving stalled quotes, and upselling past customers.

Conduct quality-assurance surveys that surface barriers to purchase and turn them into opportunities.

Answer inbound customer calls after normal business hours and rapidly respond to new web leads that arrive after hours.

Schedule: 12-9PM (one-hour lunch).

Key Responsibilities
Inside-Sales Conversion: Engage new and existing leads by phone, text, and email; handle objections; present solutions; and close sales.

Quality Assurance: Conduct follow-up surveys on clients’ experiences with our sales team and design consultations. Use insights to eliminate purchase barriers.

Client Follow-up: Reconnect with individuals who received quotes but did not move forward, offering revised proposals or incentives.

Client Re-engagement: Reach out to former customers to quote additional services such as new vinyl windows or egress window installations.

After-Hours Customer Service: Answer inbound calls that arrive outside standard business hours, delivering prompt, five-star assistance.

Rapid Lead Response: Monitor and call new web leads that come in after hours within minutes to maximize conversion.

Sales Documentation: Accurately record all interactions and feedback in our CRM, providing actionable insights to sales and service teams.

Collaboration: Work closely with sales, marketing, and customer-service teams to ensure a unified approach to engagement and retention.

What We’re Looking For
Experience: Minimum one year of phone-sales experience with a track record of engaging clients, overcoming objections, and closing deals.

Skills: Excellent communication, negotiation, and listening skills; proficiency with CRM tools.

Attitude: Positive, proactive, and committed to our core values—Perfect Truth, Extreme Ownership, Five-Star Service.

Independence: Self-motivated, disciplined, and able to manage time effectively while aligning with company goals.

Work Environment
Join a supportive, collaborative culture that values mutual respect, transparency, and strong work ethic—and rewards results.

To apply: Submit a brief voice or video interview with your application.