CSR - Team Leader

Qualification:

• Bachelor’s degree
• Has minimum of 6 years’ experience in customer service environment preferably in a call center
• industry and a total of at least 3 years team leading experience
• Proven ability to motivate, direct, and lead employees consistently and fairly to provide
• measurable outstanding service
• Ability to independently manage a team to achieve performance goals
• Must be able to effectively communicate to the team and management
• With knowledge of customer service principles and practices
• Computer literate and proficient in using computer applications
• Attention to details and accuracy
• Proactive able to work under pressure and willing to standby 24/7
• Must have good verbal and written communication skills
• A keen and motivated ‘people manager’
• High-level of experience in managing a similar customer-focused department
• Ability to multi-task and work independently
• Professional demeanor, dependable and able to maintain confidential information
• Excellent verbal and written communication skills
Cmpensation:
• Team Leader (English Speaker) – 50K