Customer Service Team Manager

Company Description
LumiMeds is a telehealth platform dedicated to providing patients with long-term, affordable health care. We design personalized health plans to meet the unique needs of each patient and build lasting relationships. Our goal is to empower patients to improve their quality of life through individualized care. Seeing firsthand the positive changes in our patients drives us and makes a difference in their lives.
Role Description
This is a full-time remote role for a Customer Service Team Manager. The Customer Service Team Manager will oversee the customer service department, ensuring high levels of customer satisfaction and support. Daily tasks include managing customer inquiries, resolving issues, leading a team of customer service representatives, and developing strategies to improve customer service. The role requires excellent people management and communication skills.
Qualifications
Experience in Customer Support and Customer Satisfaction
Proficiency in Customer Service Management and Customer Service
Strong People Management skills
Excellent written and verbal communication skills
Ability to work independently and remotely
Experience in telehealth or healthcare industry is a plus
Bachelor's degree in Business, Management, or related field

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