Join Our Team as a Customer Service Representative

About the Role
We’re looking for an experienced, reliable and proactive ecommerce Customer Service Representative to join our Premium Grounding team full-time (40 hours per week). This role requires clear communication, attention to detail, and the ability to work independently while supporting our customer base with professionalism and care.

This is role is for highly experienced customer support, DO NOT APPLY if you don't have at least 3 years experience in eCommerce customer support.

Work Hours
Our business operates in Melbourne AEST. Your working hours will be Monday to Friday, 9-5, with some flexibility depending on customer needs.


Tasks:

Respond to customer inquiries promptly via email and phone

Provide accurate information about our products, order status, and policies

Resolve issues related to shipping, returns, and order discrepancies

Document all interactions thoroughly in our CRM system

Follow up on customer concerns to ensure complete resolution

Escalate complex issues to appropriate internal contacts when necessary

Maintain up-to-date knowledge of our product offerings and procedures


Requirements:

MUST HAVE: Prior experience in a customer service role in e-commerce

Excellent verbal and written English communication

Stable internet connection with backup (for remote applicants)

Familiarity with CRM systems, Shopify and email support platforms

High attention to detail and organizational skills

A professional, solution-oriented mindset


Pay:
TBC based on experience

Applying:
Please send me a message with the following information:

Tell me a bit about yourself and why you're the best person for this role in 150 words or less. Any more, and I will ignore your application.


Do not provide any additional information unless asked.
This is a great job opportunity with the potential for growth, so I will only consider applicants who truly want the role.
If I d ---------- to interview you, there will be one unpaid task I will ask you to complete, and if you pass that, a video interview.

Do not email us unless asked.