Support Coordinator - Healthcare Client

Company Description

Charm is a GTM agency that works with clients in numerous industries and assists them by building and managing Customer Service, Sales, and Marketing teams. With more than 5 years of experience, Charm has established itself as an essential element of over 100 unique companies.

Job Summary
We are seeking two highly organized, tech-savvy, and detail-oriented Support Coordinators to join our team to support our healthcare client. In this role, you will manage various administrative tasks, handle client communications, and provide technical support across different platforms. You will also be responsible for referral processing, scheduling, and billing tasks, as well as creating documentation and guides to help our clients and providers navigate our systems. This role requires a proactive individual who can collaborate with a core team, solve problems, and take the initiative to improve processes.

Position Summary
The Care Coordinator will play a pivotal administrative and coordination role in support of Jackie and the
broader MBC programs across both student and family services. The role requires excellent
organizational and communication skills, a proactive mindset, and comfort working with various digital
tools. The candidate will handle time-sensitive tasks and help streamline patient engagement and clinician
coordination.

Key Responsibilities

Administrative & Coordination Tasks
- Shadow and support in managing care coordination workflows.
- Handle patient consent form follow-ups (retrieval and reminders).
- Assist in scheduling appointments and coordinating across school and family services.
- Follow up on no-shows and cancellations based on established protocols.
- May occasionally involve special projects or duties as assigned.

Patient & Clinician Interaction
- Communicate effectively with families and patients regarding billing, consents, and scheduling.
- Track and assist in billing-related queries from families.
- Support clinician task management, including chasing case note completion and logging-related
activities.

Communication & Tools Management
- Manage communication via Intercom and Electronic Medical Records (EMR) systems.
- Draft and respond to written and verbal communications professionally.
- Utilize spreadsheets (primarily Google Sheets) to track and manage data related to consents, scheduling,
and patient information.

Required Skills & Qualifications
- Strong attention to detail and organizational abilities.
- Fluent in spoken and written English.
- Comfortable using spreadsheets (formulas, filtering, organization).
- Good verbal and written communication skills.
- Ability to follow directions and adapt to new programs.
- Independent problem-solving and critical thinking.
- Proactive self-starter with the ability to take initiative with minimal direction.
- Strong analytical capabilities and strategic thinking.
- Candidate must be able to multitask and support across different program areas.

Tools & Systems
- Microsoft Office/Google Suite (Required)
- Intercom (Preferred)
- EMR/EHR Systems (Preferred)

Pay
Base Hourly Rate: $5.00 - $6.00 (based on background and experience)