Airbnb Claims & Resolution Specialist – Virtual Assistant (STR Experience Required)

About the Role:
Damian’s Hosting Hub is a top-rated short-term rental property management company. We are seeking a highly motivated, detail-oriented, and persuasive Virtual Assistant to take charge of Airbnb claims filing, dispute resolution, and operator communication. The right person will advocate fiercely for our properties and clients, ensuring the best possible outcomes in every case.

This is NOT a basic data-entry role. We are looking for someone with real experience dealing directly with Airbnb customer service, particularly in filing Host Guarantee, Resolution Center, and Damage claims.

? Required Skills & Experience:
Minimum 1 year of experience working with Airbnb or short-term rental platforms

Proven experience in submitting and managing Airbnb claims

Strong spoken and written English communication skills (you will be on calls with Airbnb)

Confident, persuasive, and professional when dealing with operators

Familiarity with platforms like Hostaway, Pricelabs, or similar STR tools (a plus)

Detail-oriented and organized with excellent follow-up skills

Tech-savvy – able to use Google Workspace, Asana, Slack, Zoom, etc.

Fast, reliable internet and a quiet workspace

???? Preferred Traits:
Background in customer service, hospitality, or STR operations

Experience with conflict resolution and dispute handling

Driven, self-managed, and solutions-focused

Loyalty and a desire to grow long-term with the company

???? How to Apply:
Send your OnlineJobs.ph profile link

Include a short voice recording (under 1 min) explaining your Airbnb experience

Attach or link to your updated resume

Use the subject line: “Airbnb VA – I’m Your Claims Expert!”