Virtual Assistant – Sales, Ops & Customer Service for U.S. Cleaning Company

About Us:
We’re a growing residential and commercial cleaning company based in San Diego, CA known for high-quality service and a personal touch. Our clients love us because we make their lives easier — and we’re growing fast because we prioritize systems, people, and responsiveness.

We’re looking for a Virtual Assistant who thrives on getting things done, keeping customers happy, and helping the business run like a machine. If you’re a self-starter with solid sales support, marketing, customer service, and operations coordination skills — we want to meet you.

Your Role:
You’ll work closely with the business owner to keep daily operations flowing and help us grow through smart marketing and proactive client communication. You’ll be expected to think critically, handle tasks with minimal supervision, and care about the outcome.

Key Responsibilities:

Sales & Customer Success:
Respond to new leads via email, web form, and social DMs
Qualify leads and convert them into booked services
Send quotes and follow up consistently until leads close
Manage CRM and keep lead/customer data updated
Provide friendly, timely customer support and conflict resolution

Marketing & Outreach:
Post and schedule content on social platforms
Assist with email marketing and promotional campaigns
Do basic research on competitors and local demand trends
Maintain and update basic website content

Operations Management:
Schedule and dispatch cleaning crews:
Manage calendar and booking systems
Assist with invoicing, payment tracking, and reports

Requirements:
Strong written/spoken English
Proven VA experience in a service-based or customer-facing business
Detail-oriented, highly organized, and proactive
Tech-savvy: GHL, Booking Koala, Google Workspace, project tools
Sales and customer service mindset (you enjoy helping people and solving problems)
Ability to work with some overlap in U.S. time zones
Reliable internet and a quiet workspace

Bonus If You Have:
Experience in the cleaning or home services industry
GoHighLevel, Canva, or Booking Koala
Experience writing email copy or creating basic social content
Past success converting inbound leads or upselling services