Customer Service/Sales Representative (Lady)

We’re looking for a customer service/Sales Agent (it’s one position), to help us ensure we deliver exceptional support and increase our sales conversions. The ideal candidates are proactive, detail-oriented, and passionate about delivering excellent service and closing sales.
Note: Due to the nature of our business (Maids), we need a lady for this position.

Responsibilities:
• Handle incoming customer calls, texts, emails and respond to inquiries about services, pricing, and scheduling
• Track and report sales performance, providing insights to help improve strategies.
• Answering and directing incoming calls to the correct department when needed:
• Assisting with calling back incoming calls (Missed Calls)
• Manage bookings, reschedules, and cancellations for cleaning services
• Assisting with answering Leads/emails from Go High Level
• Follow up with potential clients to close sales and convert inquiries into bookings.
• Following up cancellation emails, texts and calls and update Cancellation tracker\
• Working with Scheduling Department on current client scheduling as needed
• Address customer concerns and resolve issues promptly to ensure satisfaction
• Following up with customers complaints and upload pictures
• Meet/exceed sales targets and contribute to the company’s overall growth.
• Maintain and update customer records in the system
• Communicate with cleaning staff to coordinate schedules and relay customer feedback
• Audit cleaners’ clock in/out
• Perform “Welcome calls” to confirm details

Qualifications:
• Proven 2+ years’ experience in customer service and sales
• Proficient in Microsoft Office Suite and Google Workspace
• Proficient in using phone systems and CRM software for customer services and sales
• Excellent English verbal communication and listening skills
• Strong sales skills
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Friendly, upbeat, positive attitude and strong interpersonal skills

Required:
- Fluent in English

Please attach your resume when applying

NOTE** We will only respond to applicants that have a link to a brief video cover letter (no more than 2–3 minutes) addressing the following:

1. Who you are, and what you do for fun.
2. Tell us about your background in customer service/sales, particularly any experience you have within the cleaning industry or similar fields.
3. Highlight any management experience you have.
4. Explain how your skill set, past successes, and personal qualities make you the right candidate for joining our customer service team.

We look forward to hearing from you!