Customer Support Specialist – Online Store (Full-Time / Remote)

About Us
We are a growing online store focused on delivering high-quality products and exceptional service to customers across EU. We believe great customer support is the heart of a successful e-commerce experience. That’s why we’re looking for a reliable, empathetic, and proactive Customer Support Specialist to join our team and help us keep customers happy, informed, and supported every step of the way.

Your Responsibilities
Respond to customer inquiries via email, chat, and other support channels with professionalism and a helpful attitude.

Assist with questions related to orders, deliveries, returns, payments, and general product information.

Troubleshoot issues and ensure quick and effective resolutions that leave customers satisfied.

Document common questions or problems to help improve our processes and customer experience.

Collaborate with internal teams (e.g., logistics, product, tech) when needed to resolve complex cases.

Stay up to date on our products, services, and policies to provide accurate and clear guidance.

Your Profile
Previous experience in customer support, e-commerce, or another service-oriented role.

Excellent communication skills in English, both written and spoken.

Friendly, patient, and solution-focused mindset.

Comfortable using customer service software (e.g. Zendesk, Gorgias, Freshdesk).

Able to work independently and manage multiple conversations or tasks at once.

Bonus: additional language skills, or experience with online shops.

What We Offer
A remote-friendly and flexible work environment.

Supportive and collaborative team culture.

Growth opportunities within a fast-paced e-commerce business.

Employee discounts and performance-based bonuses.

Competitive salary and stable long-term role.