IT Support Specialist

About Zed Law
Headquartered in Sydney with a global reach across Australia’s east coast, Cyprus, New York, London, and Israel, Zed Law redefines legal excellence for business and commercial clients. Recognized for our sharp commercial mindset, unwavering client focus, and commitment to quality, we stand apart as trusted advisors in contentious advisory, employment, corporate strategy, and commercial law.

About the Role
We are seeking a highly responsive and tech-savvy IT Support Specialist to join our team. In this role, you will provide critical technical support in a fast-paced virtual environment, ensuring smooth operations for our team, including lawyers who may require assistance outside standard hours. The ideal candidate is a quick learner, thrives under pressure, and is proficient in modern productivity tools.

Employment Type: Full-time (40 hours/week)
Location: Remote (must work AEST hours)
On-Call Coverage: Available 9 AM–9 PM AEST for urgent issues

Purpose of the Role
Embed into Zed Law’s day-to-day operations, provide critical IT support, manage access, security, and SaaS applications, drive centralisation efforts, and ensure smooth technical operations for a remote-first legal practice.

Detailed Responsibilities
- General IT Support
Handle all internal IT support requests, create and manage a simple ticketing system, triage and solve user issues, and escalate where necessary.

- Account and Access Management
Manage all user accounts (Microsoft 365, Google Workspace, Slack, Notion, Webflow, HubSpot, 1Password, Clio, Ignition, Relevance AI). Maintain strict security and access protocols.

- Centralisation Projects
Assist the Operations team in consolidating, standardising, and improving technology workflows and documentation. Maintain a centralised IT dashboard (Notion or equivalent).

- Security and Compliance
Manage 1Password vaults, enforce password policies, assist with multi-factor authentication, and secure accounts and endpoints.

- Automation and Integration
Use tools like Zapier and Relevance AI to automate repetitive tasks, improve efficiency across SaaS platforms.

- Proactive Issue Identification
Identify and fix problems before they become tickets. Maintain and improve internal tech infrastructure. Be responsive to own the IT help Slack channel and create a tracking system for requests that are actioned with transparency.

- Attentive to Details
Demonstrate meticulous attention to details by following specific instructions. Include the word Black in your message. Maintain accuracy in all deliverables and spot inconsistencies others might miss.

- Documentation and Process Building
Document all IT processes clearly in Notion. Build and maintain runbooks for common issues.

Essential Experience & Technical Checklist
Must-Have
- Microsoft 365 (Outlook, Calendar, SharePoint admin)
- Google Workspace (Gmail, Drive, Docs, Admin Console)
- Slack administration
- Notion workspace management
- Basic Webflow page edits and maintenance
- Zapier for simple automation
- Password management through 1Password
- Helpdesk or ticketing system setup experience (even lightweight)

Nice-to-Have
- HubSpot CRM basics (contact management, pipelines, workflows)
- Ignition platform (proposals, onboarding automation)
- Relevance AI familiarity (automation, business analytics)
- Clio familiarity (legal CRM)

Mandatory Traits (Non-Negotiable)
- Hyper-responsive (acknowledge every ticket/issue within 30 mins)
- Honest, direct communication
- Strong documentation practices
- Reliable and low maintenance — does not need micro-management
- Operates with a security-first mindset

If you see yourself fit for this position, we'd love to hear from you! Send us a message with a link to your resume.

Final Note
We are not just looking for a reactive “fix-it” support person.
We are looking for a tech partner for the Ops team who will own, optimise, and secure the IT stack in a scaling legal business.