Customer Support Associate

How to Apply:
To apply, please record a 1-2 minute video (you can use Loom or another similar software) of yourself explaining what Coast does and why you’re interested in the role. Please send the email along with your resume to the link below or directly to ----------
Coast is a maintenance and work order platform built specifically for the deskless workforce. Available on Android, iOS, and web, our software is designed for teams on the move—making it easy to stay connected and on top of daily operations, no matter where work happens.

By combining real-time chat with customizable maintenance workflows, Coast helps teams streamline communication, coordinate tasks, and get more done with less friction.

While Coast is flexible enough to support a wide variety of operational needs, our current focus is on solving critical maintenance challenges for organizations that rely on speed, clarity, and accountability.

Role:
As a Customer Support Associate, you will be the first point of contact for our customers across multiple channels, including Intercom, Zendesk, email, and phone. You will play a key role in ensuring customers receive timely, clear, and helpful support. In addition to answering general inquiries, you will assist with basic troubleshooting over the phone and guide customers through product features to ensure a smooth experience. While you don't need to be a technical expert, you should be comfortable learning our systems and confidently walking customers through simple solutions in a clear and friendly manner.

What we’re looking for:
- Excellent spoken and written English skills
- Fast learners – You adapt quickly and love taking on new challenges in a high-paced setting
- Confident, friendly, and compassionate communication skills.
- Able to work during US hours (Pacific Standard Time, Central Standard Time, or Eastern Standard time)
- At least 1 year of customer support experience
- Experience in SaaS or technology support environments is a plus

What you’ll do:
- Respond to incoming messages and inquiries from customers through Intercom, Zendesk, email, and other support platforms.
- Answer incoming phone calls and make outbound calls when needed to assist with troubleshooting and resolving customer issues.
- Provide clear, friendly, and effective support in a timely manner.
- Document customer interactions accurately and escalate complex issues to the appropriate team.
- Proactively follow up on open tickets to ensure resolution.
- Identify and report recurring customer issues to help improve processes and customer experience.
- Stay updated on product knowledge and internal support procedures.

What We Offer:
- Competitive base salary
- Training and mentorship from experienced customer success professionals
- 100% Work-From-Home