Shopify and PayPal Chargeback Specialist

We are seeking a detail-oriented and proactive Shopify and PayPal Chargeback Specialist to join our team. In this role, you will be responsible for managing, disputing, and resolving chargebacks and payment disputes across our Shopify and PayPal platforms. You will work closely with our customer support, fulfillment, and finance teams to gather evidence, respond to chargebacks promptly, and maintain a high dispute win rate. Your efforts will protect the company from revenue loss and ensure a smooth and trustworthy payment experience for our customers.

Responsibilities:
Monitor incoming chargebacks and payment disputes daily on Shopify and PayPal.

Investigate each case thoroughly by collecting and organizing supporting documentation (proof of delivery, communication logs, order details, tracking information, etc.).

Prepare, submit, and follow up on dispute responses within platform deadlines.

Analyze chargeback trends and suggest strategies to minimize future disputes.

Communicate with customers when necessary to resolve misunderstandings before escalation.

Maintain organized records of all disputes and their outcomes.

Collaborate with the customer service and logistics teams to improve processes that reduce chargebacks.

Stay updated with Shopify and PayPal chargeback policies and best practices.

Report chargeback metrics and win rates to management on a regular basis.

Requirements:
Proven experience handling chargebacks and disputes on Shopify and PayPal.

Strong understanding of e-commerce operations and payment processing systems.

Excellent written communication and organizational skills.

Ability to work under pressure and manage multiple deadlines.

Detail-oriented with strong problem-solving abilities.

Knowledge of payment fraud prevention is a plus.

Familiarity with customer service and CRM tools is preferred.