IT Support Specialist

We are a US-based Managed Service Provider (MSP) seeking a skilled and motivated IT Support Specialist to join our team. This role focuses on providing day-to-day technical support, troubleshooting, and maintaining IT systems for our clients.

As an IT Support Specialist, you will play a key role in ensuring our clients’ IT environments run smoothly by resolving technical issues, supporting end-users, and contributing to the overall success of our team. This is a fantastic opportunity to grow your skills in a dynamic and supportive environment.

Key Responsibilities:

*Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
*Troubleshoot and resolve end-user issues remotely.
*Perform PC maintenance, upgrades, and installations.
*Assist with the setup and configuration of user equipment, software, and services.
*Monitor and maintain IT systems, ensuring optimal performance.
*Document work and update the ticketing system.
*Collaborate with the team to escalate and resolve complex technical issues.

Technologies You’ll Work With:

*Windows and Mac desktop operating systems.
*Networking (e.g., Cisco, Ubiquiti, Fortinet).
*Microsoft 365 and Azure.
*Windows Server operating systems.

What We’re Looking For:

*Strong troubleshooting skills for hardware, software, and networks.
*Familiarity with Microsoft 365, Windows Server, and basic networking concepts.
*Excellent communication and customer service skills.
*A proactive and problem-solving mindset.

Preferred but Not Required:
*Certifications like A+, Google IT Support, or Microsoft Certified.

Why Join Us?

*Be part of a forward-thinking team with high growth potential.
*An open and collaborative environment where everyone enjoys what they do.
*Supportive environment and teammates.
*Paid certifications and training.
*Monthly healthcare allowance.
*Performance-based incentives (monthly profit share and end-of-year bonus).
*13th-month pay.
*Structured training and onboarding.
*Company-provided work equipment.
*Remote work.

Somewhere in the subject of your application please put the number '2019' so we can filter out those that have not read the job description.

Please attach your CV to your application or provide a link to your CV. Applications without a CV will not be considered.

This is an overnight position. The working hours for this role are 8AM-5PM CST Monday to Friday.

Please apply if you are interested in this position. We look forward to hearing from you.