Bilingual Customer Support Representative (English/Spanish)

Bilingual Customer Support Representative (English/Spanish)

A Customer Support Representative (CSR) is the frontline liaison between a company and its customers. They are responsible for assisting customers, resolving issues, and ensuring customer satisfaction across various communication channels such as phone and email. They aim to create a positive customer experience by delivering timely, helpful, and friendly support.

To apply, fill out the form in English: ----------

About Us
We are a growing, customer-focused business based on the East Coast of the United States, dedicated to providing exceptional service to our clients. Our team prides itself on reliability, professionalism, and delivering seamless experiences for every customer. We value our tea ---------- mbers and work hard to create a supportive, friendly, and fair work environment.

Key Responsibilities:
• Answer phone calls, emails, and text messages from clients regarding our services
• Provide clear information about service offerings, pricing, requirements, and scheduling
• Schedule and confirm appointments for technicians
• Maintain accurate records of client interactions, appointments, and transactions
• Handle customer complaints, issues, or rescheduling requests with professionalism and empathy
• Follow up with clients to ensure satisfaction and request reviews or feedback
• Process payments
• Assist with basic administrative tasks

Why Work with Us?
We’re committed to providing a stable position with clear expectations, open communication, and genuine appreciation for your hard work. When you join us, you can expect:

• Consistent Work & Weekly Pay
• Paid Training
• Paid Vacation/Sick Leave
• Paid Holidays (Observed by the company)

Work Schedule:
• Monday, Thursday, Friday (11:30 AM – 9:00 PM EST)
• Saturday and Sunday (8:30 AM – 6:00 PM EST)

Skills and Qualifications:
• English and Spanish Speaking: Required.
• Fast Learner: Ability to quickly learn and apply our system.
• Work Experience: At least 1 year working with a U.S. employer and 2 years in Customer Service.
• Excellent English and Spanish Skills: Strong speaking and writing abilities.
• Familiarity with Google Suites: Ability to use Google Workspace tools efficiently.

Technical Requirements:
• Reliable PC
• High-speed, stable internet connection
• Backup for stable electricity