Customer Support Specialist

About Manyreach

Manyreach is a strong platform built to simplify and scale cold email outreach for founders, agencies, and sales teams. Designed for high deliverability and deep personalization, Manyreach makes it easy to manage multi-sender campaigns, set up bulletproof email infrastructure, and track results that matter. With a fast-growing global user base, Manyreach powers millions of cold emails every month—helping teams convert leads, book more meetings, and drive consistent revenue through smart outbound.

What You'll Do

We're looking for a proactive Customer Support Specialist to be the first line of help for our users. You'll handle support tickets, troubleshoot technical issues, and build out our Help Center using written guides and AI-generated videos when needed. You’ll be working closely with the product, engineering, and marketing teams to share feedback and improve the user experience.

Responsibilities

Respond to customer queries quickly and clearly via chat/email, if necessary, jump on a call/meeting
Troubleshoot technical issues related to domains, DNS, sender setup, campaign flows, etc.
Identify recurring issues and turn them into help articles or video walkthroughs
Use AI tools to create video tutorials
Keep our Help Center updated with step-by-step guides and FAQs
Share user feedback and feature requests with the product team
Contribute ideas to improve support operations and user experience
Regularly use tools/platforms like Gleap

Requirements

2+ years of experience in a SaaS support role (email deliverability experience is a plus)
Strong communication skills—written, verbal, and visual
Comfortable with tools like Intercom, Loom, Notion, and AI video generators
Self-starter mindset—you’re resourceful and like solving problems
Ability to explain technical concepts in a simple, friendly way
Familiarity with DNS records, domain setup, and Google Workspace is a bonus

Why Join Manyreach?

Be part of a fast-growing SaaS platform transforming how teams do cold outreach
Work in a remote-first, builder-friendly culture that values autonomy and speed
Collaborate directly with the founders and team—your input actually shapes the product
Learn and grow fast in a lean team, solving real customer problems every day
Use the latest AI tools to create help content, improve workflows, and support users more effectively
Competitive salary and benefits package.

If you're tech-savvy, love solving problems, and want to help people win with cold email, we'd love to hear from you.

This is a fully remote role—candidates from any location are welcome to apply.
Thank you!