Gaming Marketplace Customer Support Specialist

About Us:
BuiltByBit is a gaming marketplace for primarily teenage entrepreneurs to sell digital assets for a variety of games, such as Minecraft, Roblox, and Garry’s Mod. As our platform continues to grow, we’re looking for an experienced full-time Customer Support Specialist to join our team and deliver exceptional support to our users. If you're passionate about the gaming community, entrepreneurship, and creating a positive online environment, we want you to apply!

Why Us:
- Flexible Hours - BuiltByBit is a fully remote company with a strong focus on flexibility. You’ll have the freedom to set your own schedule and work during the hours that suit you best.
- Competitive Compensation - This is an hourly-paid position ranging from $6-8/hour USD based on experience.
- Community Culture - At BuiltByBit, we’re passionate about building a strong, connected community. Whether it’s participating in game nights, collaborating with teammates, or engaging with our userbase, you can be part of our community.

What You’ll Do:
This is a full-time (35-40 hours/week) position that involves:
- Customer Support: Respond to and resolve customer inquiries and issues via support tickets, ensuring all requests are handled professionally and efficiently within 48 hours.
- Content Moderation: Review user-submitted content to ensure compliance with platform guidelines.
- Dispute Resolution: Mediate and resolve conflicts between buyers and sellers, addressing concerns regarding transactions, content quality, and fulfilment.
- Reviewing Reports: Investigate and act on reports across various topics such as DMCA violations, fraud, and impersonation, taking appropriate action in line with our policies.

Minimum Qualifications:
- At least 1 year of customer support experience with a ticketing system.
- Basic understanding of and involvement in gaming communities.
- Strong English written communication skills, with a focus on professionalism and empathy.
- Excellent interpersonal skills, including the ability to de-escalate conversations.
- Exceptional attention to detail in all aspects of work.
- A genuine passion for creating a positive and high-quality experience for users.

Bonus Qualifications:
- 3+ years of customer support experience.
- Experience using ---------- for community engagement.
- Knowledge of platforms like Minecraft, Roblox, or Garry’s Mod.
- Participation in marketplaces or creator communities (modding, artists, etc).
- Experience with content moderation or community management.

We don’t expect candidates to have every qualification listed. Our ideal tea ---------- mber will bring a mix of skills and experiences. Most importantly, we want someone who can apply their background thoughtfully and grow with the role. If you’re excited about the position and believe you can contribute to BuiltByBit’s success, we encourage you to apply!

How to Apply:
To be considered for this position, applications must include all three of the following:
1. Submit an up-to-date resume highlighting your relevant work experience and skills.
2. Include a brief message describing your experience with gaming communities and/or online marketplaces, and explain why you would be a great fit for this role.
3. A minimum of 5 Apply Points

Next Steps:
After reviewing all applications, candidates who meet the minimum qualifications for the role will be messaged for the next stage of the process. Those who move on will be asked to complete a short assessment and writing sample. Final candidates will be invited to do a structured interview with 2 members of the BuiltByBit team.