Customer Support Agent

About Us
We’re a fast-growing startup helping community leaders grow, manage, and monetise their communities through IRL events and monetisation tools like merch and subscriptions. Our platform connects thousands of users with inspiring, in-person communities across the world.

We’re now looking for a reliable, proactive Customer Support Agent to join our growing support team. You’ll be the first line of support for both users and community leaders, helping them with everything from registration issues to event setup.

What You’ll Do
Respond to support tickets via Crisp (our customer support platform)
Handle common Tier 1 queries from users and community leaders (FAQs, sign-ups, payments, troubleshooting)
Escalate complex issues where appropriate
Flag unusual issues or community complaints for review
Help us keep the knowledge base up to date with new questions and answers
Provide friendly, helpful, human support to our fast-growing user base

You Are
Experienced in customer support (1+ year, ideally SaaS or marketplace experience)
Comfortable with tools like Crisp, Zendesk, Intercom, or similar
Organised, responsive and calm under pressure
A fluent English communicator — written and spoken
Available to work 4–6 hours per day, 5–6 days per week (some weekend rotation)

Bonus Points For
Experience supporting community tools, event platforms or marketplaces
Basic familiarity with Zapier or ticket tagging tools
A willingness to grow into a full-time and more advanced role in the future

What We Offer
Part-time contract to start (with potential to go full-time)
Fully remote position with flexible hours
Chance to grow with an ambitious, international team
Training and clear processes to help you succeed
A supportive, human-first work culture

Application Process
To apply, please:
Send your ----------
Complete this short VideoAsk:  ----------
(Applications without a completed VideoAsk will not be considered. This helps us avoid spam applications.)
 What Happens Next
Step 1: We’ll review your CV and initial VideoAsk response
Step 2: Promising candidates will receive 3 follow-up VideoAsk questions to dig deeper into your experience, skills and attitude
Step 3: Final interview with our Founder Associate
Step 4: Offer + immediate start