Airbnb Cleaning Services Coordinator (home-based)

Location: Philippines (outside Metro Manila preferred)
Work Type: VA Role – Not Employment
Shift: 48 hours/week - 4 days per week (TBD) - 8am–8pm (Brisbane, Australia time)

? About the Role
The Airbnb Cleaning Services Coordinator is a full-time position we created 3 years ago — and it’s been a game-changer for our company and team. We’re growing fast in the Airbnb cleaning space across South East Queensland, Australia. This role sits at the heart of it all: the link between our clients and our on-ground cleaning teams.

Your mission? Ensure not a single detail is missed during your shift.
From tracking minute-to-minute changes to solving real-time issues, your coordination superpowers will keep our services running smoothly.

???? You’ll Love This Role If:
You’re naturally organised and thorough — your brain LOVES ticking off To-Dos.

You love systems, processes, and even better — creating your own to make things easier.

You thrive in fast-paced environments, and calmly juggle multiple priorities.

You take ownership. When something’s unclear, you dig deep to understand and sort it out.

You’re a fast and self-driven learner — the kind who Googles it, tests it, and masters it.

????? What You’ll Be Doing
Coordinating cleaning services in real-time during your shift

Communicating clearly and efficiently with cleaning teams and clients

Updating our master Google Spreadsheet with any and all changes

Working with templates and tools to speed up your workflow

Using (and learning!) different platforms and tech as needed

Making decisions with limited information when timing is tight

Flagging pending tasks and updates for the next person on shift

Collaborating with the Head of Coordination to improve systems and service

? You Need to Be
Excellent in written English communication

Organised, diligent, and reliable

Able to work independently with accuracy

Obsessed with attention to detail

Tech-comfortable (Google Sheets is a must!)

Systematic, yet able to move quickly

Trustworthy, honest, and proactive

Ready to grow with a small, fast-paced team

???? Your Setup
A desktop or laptop

High-speed internet (reliable!)

Backup power or access to a reliable location in case of brownouts

Headset (not used often, but required)

???? What We Offer
A warm and welcoming team

Weekly payments

13th-month pay (pro-rata)

4 weeks paid leave

Growth opportunities over time (we love nurturing great talent!)

???? How to Apply
Send your CV and Cover Letter (email body is okay!) to ----------
Make sure your email subject line includes “HAPPY” so we know you read everything and we can consider your application!

In your cover letter, please answer:

Why does this position excite you?

What past role(s) are similar to this?

What experience do you have in the cleaning/service/hospitality industry?

What experience do you have as a VA, was it home-based as well?

What’s your favourite “hack” for staying organised?

How do you work under pressure?

What town/city are you currently based in?