Experienced Customer Service Assistant - Fashion Niche

ABOUT THE ROLE

We’re a small but fast-growing UK-based fashion eCommerce store looking for a reliable and detail-oriented customer service agent to join our team long-term. The role starts at around 20 hours per week, with the opportunity to grow as we continue to expand.

You’ll be responsible for supporting customers via email, managing order-related queries, and keeping internal records up to date. This is a team-based role, so we’re looking for someone who communicates well, supports others, and brings ideas to the table. Ideally, you have prior experience in customer service—preferably in the fashion dropshipping niche—and are eager to grow with us, potentially into a full-time position as the business scales.

WHAT YOU'LL BE DOING

- Responding to customer emails within 24 hours
- Handling orders, tracking updates, and issue resolutions via Shopify and Parcel Panel
- Using DeepL and ChatGPT to write helpful and clear replies
- Logging refunds, complaints, and common product issues
- Attending weekly check-in calls
- Following workflows and keeping internal sheets updated
- Sharing suggestions to improve customer experience and backend systems

TRAINING & SUPPORT PROVIDED

We’ll provide step-by-step video training, ready-to-use templates, clear workflows, and regular feedback so you feel supported and confident in your role.

WHAT WE'RE LOOKING FOR

- Prior experience in customer service (ideally in eCommerce or fashion dropshipping)
- Fluent English (spoken and written)
- Familiarity with Shopify, Gmail, Google Sheets, and ChatGPT
- 20 hours availability per week, including availability on weekends
- Not currently working a full-time job elsewhere
- A proactive mindset and a team player attitude
- Organised, dependable, and eager to learn and grow
- Bonus: Experience handling PayPal disputes or chargebacks

WHAT YOU'LL GET

- Long-term opportunity with the possibility of going full-time
- Flexible working hours
- Friendly and supportive team environment
- Recognition for showing initiative and adding value

Please send a short message including your relevant work experience, weekly availability, when you can start, and your familiarity with the tools listed above. Also mention your favourite vegetable.
Looking forward to hearing from you.
– Rens –