Media Assistant

About Us:
Crestline Media is a real estate media company based in Denver, Colorado. We specialize in photography, videography, 3D tours, and drone media for real estate agents and property managers. Our team is relationship-focused, detail-driven, and committed to delivering quality and professionalism in every shoot. We’re now expanding and looking for two dedicated Media Assistants to help manage daily operations.

What You’ll Do:
- Answer incoming calls and messages from clients with warmth and professionalism
- Organize and prepare new orders in our project management platform (Spiro)
- Coordinate with photographers and editors via Slack to ensure every project runs smoothly
- Perform quality checks and ensure all media deliveries are accurate and timely
- Confirm that access codes, shoot details, and client notes are correctly assigned before shoot dates
- Track progress on active projects and ensure client communication is prompt and clear
- Assist with occasional internal reports or follow-up documentation

What We’re Looking For:
- Excellent spoken and written English (This is critical — you will be speaking directly with U.S.-based clients)
- Clear phone voice, calm under pressure, and a good listener
- Highly organized and comfortable switching between tasks throughout the day
- Previous experience with remote work, customer service, media, or real estate support
- Familiarity with Slack, Gmail, and project tracking tools
- Bonus: Basic photo or video editing experience (higher pay available for this skill)

Our Tools:
- Slack (Team communication)
- Spiro (Order management system for real estate shoots)
- Google Workspace (Gmail, Drive, Calendar)

Team Structure:
You’ll be part of a tight-knit, supportive team that includes 3 photographers and 5 editing teams (growing). You’ll report directly to the owner and collaborate closely with the entire production pipeline.

Application Requirements:
To apply, please submit the following:

- Your updated resume
- A brief audio or video introduction (1–2 minutes) where you:
Introduce yourself
Describe your background
Tell us why you’d be a great fit for Crestline Media
Mention your availability for either Shift A or B