Customer Service Representative

About:
Manual Driving Academy is a provider of stick-shift (manual) driving lessons in the United States. We help students in over 30 cities learn to drive manual — including everyday drivers, military personnel, and car enthusiasts. We are hiring a reliable, fluent English speaker to join our team as a Customer Service Representative to support our U.S.-based operations.

This job pays $400 USD per month for the first three months. After that, you can expect increases based on performance and reliability.

Responsibilities include:

- Answering phone calls, texts, and emails from customers and instructors
- Coordinating lesson bookings between students and instructors
- Assisting with onboarding new driving instructors
- Logging and documenting updates accurately
- Communicating clearly with the rest of the team

Requirements:

Excellent spoken and written English (you’ll be on the phone with U.S.-based customers)

Ability to work Central Time (CST) hours
Shift 1: Monday to Friday | 9:00 AM – 5:00 PM
Shift 2: Monday to Friday | 5:00 PM – 8:00 PM and Saturday/Sunday | 9:00 AM – 5:00 PM
You may alternate shifts with co-workers

Must be organized, detail-oriented, and dependable
Understands American customer service expectations and communication style
Fast, reliable internet and a quiet workspace
You must be able to follow instructions carefully and communicate professionally

If you often confuse “your” and “you’re” or “their” and “they’re,” this is not the job for you.

To apply:

1. Please send an email with your resume. Put “MDA MDA” in the subject line so we know you read the entire job post.
2. Include links to any public social profiles
3. Include a 1-2 minute voice recording introducing yourself, sharing your experience, and why you’re a good fit for this role

We look forward to hearing from you!