Tier 2 – Managed Services IT Systems Engineer

Job description: Tier 2 – Managed Services IT Systems Engineer

ClearPath Technology is an IT Managed Service Provider (MSP) dedicated to providing our customers with outrageous customer service while making their technology experience as painless and smooth as possible. Our top priority is to ensure that our customers are able to run their businesses successfully, with us as their technology infrastructure partner. We are picky about the clients we take on and keep, and pickier about who we hire.

We genuinely care about our customers and employees - it comes out in how we do our work, and the way we treat each other. We enjoy seeing employees develop professionally and personally. Our definition of success is bringing the technology tools and resources our clients need to reach their goals, and thoroughly enjoying our work as we do it. If you join our team, we are going to do our best to contend for your highest good.

Responsibilities:

We are currently seeking a seasoned IT professional to fill our Tier 2 IT Systems Engineer role. In this role for ClearPath Technology you are responsible for providing technology support for a variety of customers, building or configuring new hardware, system troubleshooting, cloud migrations, virtualizations, implementation and support of other cutting-edge technology. Additionally, you will be involved in architecting phenomenal technology solutions for customers.

Desired Skills:
• All of our work happens through a PSA (Ticketing System), as you work on problems you will document your work in tickets
• We support mostly Windows Servers and Workstations, but more and more Mac
• Strong understanding of routing, switching, and networking with a strong grasp of IP addressing and advanced network
configuration of VLANs and working with various ISP’s
• Know how to configure routers and switches from scratch
• You don’t have to be an expert, but be able to find your way through a variety of professional technology and applications
• Windows 10/11 and Microsoft 365 administration are crucial
• Hyper-V and Azure knowledge – strong plus

Required Soft Skills:
• You need to know how to get things done and be self-directed, able to work independently
• Friendly and courteous, even if the customer is struggling to do the same (rarely with our customers)
• Exhibits leadership skills – we are growing quickly so you can too!
• Pays attention to detail
• Must possess excellent communication and customer service skills
• Ability to explain technology in an easily understood manner

Experience Requirements:
• Information Technology: 7 years (Required)
• Hardware troubleshooting: 7 years (Required)
• MSP Experience: 2 years (Required)
• Windows PC (Required)
• Mac experience (Preferred)
• Windows Servers (Required)
• Azure/365 advanced administration (Strongly Preferred)
• Networking experience (Required) (and very important)
• Cyber Security Training (Strongly Preferred)
Hours: Full-time, 40 hours per week