eCommerce Store Manager for U.S. Shopify Brand (Full-Time, Remote)

*Please see note at the bottom for important and required application instructions*

We’re a U.S.-based eCommerce startup helping landowners, farmers, contractors, RVers, and boaters take control of their water needs with water storage tanks and rainwater harvesting equipment. We’re launching our website soon and looking for an experienced, proactive eCommerce Store Manager to join as our very first hire. You’ll be the operational backbone of our business and a trusted right-hand to the founder.

This is not your average eCommerce or support role. You’ll have a hand in nearly every part of our business — managing customer support, overseeing website product listings, handling fulfillment processes, coordinating with suppliers, and gradually building and leading a team. We’re looking for someone who’s excited about taking ownership of day-to-day operations and growing into a leadership role as we scale.

What You'll Do:
-Answer phone calls, live chats, and emails with professionalism, warmth, and clarity
-Guide customers to the right product solutions and manage pre- and post-sales support
-Provide freight shipping quotes and coordinate deliveries with both customers and freight carriers
-Track orders, returns, cancellations, and warranties from start to finish
-Manage product listings and updates on Shopify (new products, pricing, descriptions, etc.)
-Set up email automations and manage flows for abandoned carts, post-purchase communication, etc.
-Communicate with suppliers to solve customer problems quickly
-Spot recurring issues and proactively recommend process improvements
-Collaborate with the founder on special projects
-Help recruit, train, and manage future tea ---------- mbers as the business grows
-Represent our brand with pride and take ownership of the customer experience

We’re Looking for Someone Who Is:
-Fluent in American English — exceptional spoken communication is essential as you’ll be speaking with U.S. customers daily. Please only apply if you're confident in your ability to sound natural and professional in American English.
-Experienced in Sales and/or Customer Support (at least 3 years preferred)
-Experienced in managing a team with direct reports (even a small one)
-Confident on the phone and comfortable guiding customers through solutions
-Comfortable managing shipping quotes, B2B conversations, and high-ticket orders
-Self-motivated, proactive, and thrives in a remote work environment
-Detail-oriented with strong problem-solving skills and follow-through
-Empathetic, patient, and a clear communicator
-Equipped with a reliable computer, strong internet, and a quiet work environment

Nice-to-Haves (Not Required):
-Experienced in Shopify and eCommerce operations (at least 3 years preferred)
-Experience setting up and/or managing CRM systems (such as Gorgias, Zendesk, or Freshdesk)
-Experience with dropshipping, freight shipping, B2B, or technical product sales
-Experience setting up Klaviyo or other email flows
-Experience listing products on Shopify
-Experience working for a U.S.-based eCommerce company

What You’ll Enjoy About Working With Us:
-You’ll work directly with the founder and play a key role in building the business from the ground up
-You’ll have real ownership, decision-making power, and growth opportunity
-100% remote — work from anywhere with strong internet and a quiet space

Schedule:
Full-time: 40 hours/week during U.S. business hours

Pay:
$1,800 USD /month (PHP ~102,000/month), paid weekly
-Potential to increase pay based on performance

Benefits:
-13th month pay (prorated in your first year)
-$25/week stipend for health insurance and government contributions
-20 paid days off per year (after 6 months) + 8 U.S. holidays

To Be Considered:
Along with any resume or cover letter information, please send a 1–2 minute voice recording via Vocaroo ( ---------- ) and include the link in your application. I'd love to get to know you a little. Just answer these two questions:

1) What’s a random hobby or topic you’re passionate about that most people wouldn’t expect?
2) Who’s someone you look up to, and what do you admire about them?

You can address your recording directly to me — my name is Zach. I’m pretty laid back, so feel free to be conversational and let your personality show!

Strong spoken English is one of the most important parts of this job — we appreciate your understanding of this application requirement.

Please apply by Monday, May 5th.