Shopify Fashion Dropshipping Customer Service

???? Hiring: Customer Service Representative for Fashion Dropshipping Store (Full-Time, Remote) ????

About Us:
We are a fast-growing dropshipping company operating multiple Shopify stores across Europe and worldwide. Our stores specialize in women’s fashion, and our mission is to offer stylish, high-quality products with a seamless shopping experience to customers globally.

As we continue to expand, we are looking for a dedicated Customer Service Representative who is passionate, proactive, and experienced in fashion dropshipping. This is more than just answering emails – we’re looking for someone who’s dialed into the business, solution-focused, and ready to make a real impact.

???? What You'll Be Doing:

Provide responsive and friendly customer support via email and chat (and potentially phone if needed).

Actively track customer orders and ensure timely delivery.

Communicate with suppliers to resolve issues such as delays, lost packages, or faulty items.

Follow up on faulty or delayed orders and communicate with customers when necessary.

Handle failed deliveries by contacting customers promptly to find a solution and prevent chargebacks.

Maintain a low chargeback rate by staying on top of any customer dissatisfaction before it escalates.

Help us build trust and deliver a premium experience for our fashion customers. Write #ECOM if you read all job post

? Requirements:

Proven experience in fashion dropshipping customer service is a MUST.

Strong communication skills in English (written and verbal).

Ability to manage multiple tasks and stay organized.

Proactive and independent – you don't wait for instructions, you anticipate needs.

Tech-savvy and familiar with Shopify, tracking tools, Google Sheets, and customer support software (e.g., Gorgias, Zendesk, etc.).

Willing to work flexible hours to match our customer base (Europe + Australia).

???? What We Offer:

Full-time, long-term remote position.

Friendly, supportive team environment.

Opportunity to grow with us as we scale.

Performance-based incentives and bonuses.

???? How to Apply:

If you’re interested, please apply with the following information:

A short introduction and why you're a great fit for this role.

Your resume or CV.

Your expected monthly salary (in PHP).

Answer the following questions clearly:

How many years of experience do you have in fashion dropshipping customer service?

List the last 5 fashion dropshipping brands or stores you worked with.

Why did you leave your last job?

When did you leave your last job?

How long did you work at your last job?

We’re looking for someone committed, detail-oriented, and A key player in our growing brand. If that sounds like you, we can’t wait to hear from you!

??IMPORTANT:
DO NOT APPLY IF YOU DO NOT HAVE FASHION DROPSHIPPING EXPERIENCE.
We are specifically looking for applicants with 2 to 5+ years of experience in customer service for fashion dropshipping stores using Shopify. If you don’t meet this requirement, please do not apply.