Customer Support & Inventory Coordinator (Long-Term Role)

Dear Applicant,

We’re a fast-growing eCommerce company operating multiple online stores across different countries. As our brand continues to expand, we’re looking for a dedicated and detail-oriented tea ---------- mber to support our customers and deliver a seamless support experience.

This role focuses solely on customer support—perfect for someone who genuinely enjoys helping people, communicates with care and clarity, and can stay organized while managing multiple tasks throughout the day.

This is a part-time position to start, with the possibility of transitioning into a full-time role based on performance and business needs.

WHAT YOU’LL BE HANDLING
This is a fully customer-facing position focused on delivering high-quality support and fast resolutions.

Customer support:
- Respond to customer emails involving tracking updates, general concerns, and refund/return inquiries within 12 hours
- Maintain professional and friendly communication that reflects our brand tone
- Handle complaints with empathy and accuracy, offering clear resolutions
- Send outbound emails to assist customers who haven’t followed up
- Offer proactive retention options when appropriate
- Escalate concerns and track unresolved tickets

TOOLS YOU SHOULD ALREADY KNOW
You should be confident using:
- Shopify (for viewing orders and customer details)
- ---------- (for internal team communication)
- Google Sheets (for tracking tickets or referencing order logs)
- Time Tracker

WHAT WE’RE LOOKING FOR
- At least 2 years of customer support experience
- Fluent in English (both written and spoken)
- A high level of attention to detail—no vague or repeated replies
- Independent and self-managed, but comfortable working with a team
- Available for a possible full-time (40 hours/week) after a 2-week paid trial
- No other full-time work commitments
- Ready to join immediately
- And just to check you’ve read everything carefully, please begin your application with the word pineapple
- Comfortable using time tracking tools to log your hours
- Open to weekly team calls and consistent communication
- Must be consistently available between 8:00 AM to 5:00 PM CEST (that’s 2:00 PM to 11:00 PM Philippine Time)

WHAT WE OFFER
- Step-by-step training videos and SOPs
- A supportive and respectful remote team environment
- Direct guidance from a Managers
- A long-term role with room to grow
- Real involvement in brand operations, not just basic ticket replies
- Performance-based bonuses and opportunities for a rate increase

HOW TO APPLY
- Tell us about your past experience in customer support
- What makes you a great fit for this role?
- How do you ensure your communication is consistent, clear, and customer-first?
- Please include a link to your comprehensive CV in your cover letter

We value genuine and thoughtful applications. We use tools to detect AI-generated or templated cover letters. If your application appears copy-pasted or fails to follow all of the instructions above—including the use of the keyword, answering all questions, or providing your CV—we will move forward with other candidates without notice.

We’re excited to hear from thoughtful applicants who take pride in their work and want to be part of something meaningful.

Looking forward to your response,