Operations & Growth Lead

We're looking for a sharp, proactive operator to take ownership of platform support, user growth, and day-to-day execution.

You’ll manage incoming support requests, track bugs, help improve onboarding, and run lightweight community outreach. This role is ideal for someone who thrives in early-stage environments, wears multiple hats, and wants to grow with a fast-moving tech product.

Responsibilities
Respond to user questions via live chat and email

Triage bugs, feature suggestions, and other cases

Improve FAQs, onboarding flows, and support documentation

Post in Reddit/ ---------- communities to drive new users to the platform

Log user feedback and suggest process improvements

Escalate issues to the dev team

Identify bugs in our platform reported by users

You Might Be a Fit If You:
Have experience in support, ops, community, or growth roles

Are comfortable with technical tools (Notion, Slack, ---------- , etc.)

Have excellent written and spoken English, you're clear, concise, and confident

Communicate well and handle chaos without dropping the ball

Care about making sure users succeed and stick around

Are resourceful, organized, and can think independently without constant direction

Experience working with tech startups or fast-moving platforms is a strong plus

This is a hybrid role spanning operations, support, and growth work, ideal for someone who wants ownership, variety, and impact.