Technical Customer Support Specialist (Virtual Assistant)

We're hiring a Virtual Assistant to handle customer support for Surface Labs (an AI Marketing startup backed by Y Combinator-that has raised $1+ in funding from top Silicon Valley investors). You will help our customers troubleshoot common technical issues such as:

- Forms not loading
- Conversion tracking not configured properly
- Data not syncing or appearing in the app

You will use our helpdesk tools (email and support platform) to respond to tickets, escalate issues to the technical team when needed, and follow up to ensure customer satisfaction.

You should be detail-oriented, tech-savvy, and capable of explaining simple troubleshooting steps to customers clearly. Experience in SaaS customer support is a plus.

* Must be available to work during U.S. business hours (Pacific or Eastern Time).
* Remote, full-time or part-time considered.

**Growth Opportunity:**
Top performers will have opportunities to expand into technical support leadership or customer operations roles as Surface Labs continues to grow. If you’re looking for a startup environment where you can make a real impact, this is for you.