Web Support & Operations Assistant (Joomla + Client-Facing)

There are 3 WP sites you'll start on.

WORDPRESS is a minimum requirement. We don't actively develop in Wordpress, but will take on management of WP sites.

Plesk knowledge a must.

We’re looking for a tech-savvy assistant with real experience managing client websites and handling support tasks without hand-holding. You should be confident working with Joomla, Machform, SP Pagebuilder and Wordpress, etc.

Tasks include uploading files, updating content, basic HTML/CSS edits, plugin management, and supporting client requests. You’ll also help track recurring tasks, document updates, and assist in organizing the flow of client work.

Building marketing emails and collecting info for marketing emails.

If you’ve worked in a fast-paced freelance or agency setting, you’ll thrive here. If you need detailed instructions for every task, this won’t be a fit.

???? What You’ll Be Doing
Building Wordpress and Joomla sites, some migrations
• Updating WordPress pages with content/files/links/images
• Managing plugin updates, backups, and general site hygiene
• Troubleshooting layout issues (basic HTML/CSS tweaks)
• Communicating with clients (sometimes directly, sometimes via me)
• Tracking and following up on recurring monthly/quarterly tasks
• Occasionally working on non-WP sites (Joomla, static, whatever’s in the mix)

? What You Should Already Know
• How to update a WordPress page without asking where the “Add Media” button is
• What staging vs. live means, and why backups matter
• How to spot a broken plugin update before it becomes a disaster
• That every client has weird preferences—and how to roll with it
• How to keep your cool when multiple small tasks hit all at once

???? Who This Is For
• Someone with real-world WordPress (and ideally Joomla) experience
• Someone who’s worked in a web agency or freelance support role
• Someone who can handle clients professionally but knows when to escalate
• Someone who’s organized, responsive, and hates being micro-managed

???? Terms
• Part-time contractor (~5-10 hours/week to start, could grow)
• Paid weekly or bi-weekly via Wise/PayPal/your preference
• Must be available during overlapping hours with 9-5pm EST

???? Bonus if you:
• Know how to work with cPanel/Plesk
• Can troubleshoot email deliverability (SPF, DKIM, etc.)
• Have used Asana, Trello, Notion, or Slack for project tracking