Ecommerce Executive VA – P&L, Supplier Connections, Email & Store Management

Job Description:
We are looking for a skilled and reliable Ecommerce Executive Virtual Assistant to join our fast-growing team. This is a high-responsibility role that requires experience in managing day-to-day ecom operations, maintaining supplier relationships, tracking profitability, and ensuring nothing falls through the cracks.

Responsibilities:

Oversee daily Profit & Loss (P&L) reporting and performance tracking

Maintain and monitor supplier relationships — ensure smooth communication and timely fulfillment

Track COGS daily, verify invoices, and double-check that we are not being overcharged or billed incorrectly

Manage and organize email communications (customer support, suppliers, logistics, etc.)

Monitor store health, flag issues, and support backend operations (Shopify or similar platforms)

Coordinate product updates, pricing changes, and bundle offers as directed

Identify and troubleshoot any inconsistencies in orders, charges, or fulfillment

Support other ecommerce tasks as needed — your job is to keep things clean, smooth, and profitable

Requirements:

Fluent English communication — must be able to speak and write clearly and confidently

Proven experience in ecommerce operations, virtual assistance, or backend store management

Strong understanding of P&L and COGS tracking

Detail-oriented — must spot small issues before they become big problems

Experience working with suppliers (Alibaba, agents, 3PLs, etc.)

Familiar with ecommerce platforms (Shopify preferred)

Proactive, organized, and trustworthy

Bonus if you have:

Experience with dispute management, order chargebacks, or customer refund audits

Knowledge of basic ad reporting or Klaviyo/email flows

Google Sheets/Excel skills for tracking and reporting

This is a remote role with flexible hours, but you must be available for check-ins and able to communicate daily via Slack or similar platforms.