Catering Customer Service Professional & Client Manager

The Catering Dept is seeking a friendly, outgoing and highly organised Event Coordinator & Customer Service Consultant to join the team. This role is essentially the face and voice of a busy, professional and friendly corporate and entertainment catering business. The successful candidate will be joining a team of consultants responsible for all inbound enquiries and customer interactions – from fulfilling client queries and confirming their orders; assigning clients to other tea ---------- mbers for management within the Australian team; and communications with clients right through their purchase cycle.

The primary responsibility for this "Event Coordinator" role will be the overall management of the event catering calendar - encompassing handling the client experience from initial enquiry, quoting, finalising all operational details with our team right through to invoicing and final feedback. Ultimately, we're looking for a highly organised person to OWN our events and loop our relevant departments and tea ---------- mbers into a successful execution.

About Us

The Catering Dept is Sydney’s premium corporate, crew and entertainment caterer. Our office team assists our clients with putting together catering and hospitality services for daily occasions from film shoots, private events and office lunches right through to cultural events and large-scale festivals – every day is different! All orders are produced and dispatched from our Alexandria, Sydney based headquarters, and operational seven days a week.


About the role

Reporting to our Office Lead, this is an important role responsible for the handling of all inbound communications and every customer interaction through to confirmation and invoicing stage for our EVENT CATERING calendar – when it can then be communicated to the Operations Manager for execution. The role will involve the effective and efficient handling of all of the Catering Dept’s event customer needs, working as a team with customer service colleagues on over-lapping (but not identical) rosters. The role is additionally supported by our team of Office Lead, Event Supervisor and Business Development Manager to assign customers to according to their own individual event or catering needs.

This team support is effectively managed by the implementation of the latest technology for inbound call systems (including video conferencing amongst tea ---------- mbers and recorded video training sessions on all responsibilities and software packages), shared email inbox abilities, scripted email responses and AI chat bot assistance, interactive daily task lists, group messaging systems for team communications and shared calendars. Full training is provided on each of these key technologies and applications including, but not limited to – Flex Catering Software, DialPad, Asana, WhatsApp, Calendly and more.

Key responsibilities include

* Take overall responsibility for event catering bookings and managing that calendar - from inception to completion, and involving all required stake holders within The Catering Dept and externally.
• Handle all inbound communications and enquires across all means – calls, emails, website, social media channels. Follow up all catering leads.
• Follow up all old and existing clients to understand their catering needs and generate orders.
• Generate and convert new catering leads.
• Generate referrals from existing clients and introduce them to our services.
• Building solid rapport and relationships with our clients to encourage regular repeat business.
• Enter all catering orders into Flex Catering Software and distribute to Operations Manager and Kitchen Team. Handle all customer changes and requests right up to final execution by the team. Communicate with clients throughout delivery process and final feedback, encouraging reviews.
• Communicate and document all customer dealings with colleagues within the customer service team for handover between shifts, and work overflow.
• Ensure orders are confirmed and payment received prior to final execution. Send invoices and weekly statements to regular customers.
• Participate in regular maintenance and keeping website and portals up to date.
• Complete all training sessions available for all software packages in use and maintain current video logs for future staff training.

About you

You would have a friendly demeanour and natural ability to talk to customers in a solutions based role (ideally within the catering & events industry, but not essential) with a minimum of 5 years experience in a similar role in EVENT COORDINATON.
• University degree in communications, business management, sales, accounting or event services
• Strong computer and telephone skills
• Strong organisational skills
• Like a chat and happy talking with customers – love to help people!
• Ability to work in a team
• Strong efficiency in spoken and written English Language
• Reliable and punctual
• Sound knowledge of Event & Staff Management Software - Deputy, Flex Catering, Dropbox, Xero, WhatsApp
• Efficient in Excel, Word and standard email applications
• Keen interest in the latest technologies and love to learn!
• But most importantly, you are a happy, fun and approachable person who loves to build relationships with people.

Working hours & remuneration

There are currently two full-time roles to be filled. Please specify which roster you are applying for.

40 hours per week, 5 days per week - SUNDAY WILL BE REQUIRED - otherwise days off can be negotiated.


Hourly rate is to be determined based on experience, and will range between $4.50 and $6.50 USD per hour.


What you need

The ability to work from your own home, comfortably and without interruption, during the rostered days and times as stipulated. You will require a reliable internet connection with your own computer and secondary monitor – running Mac OS 2016 or later; or Microsoft Windows 10 or later.