E-commerce Customer Experience Specialist (Supporting a Growth Partner)

Junction Media AI is seeking a motivated and customer-centric E-commerce Customer Experience Specialist to provide exceptional support for one of our valued growth partners. In this role, you will be the primary point of contact for their customers, ensuring a seamless and positive online shopping experience.

Your responsibilities will include:
Promptly and professionally responding to customer inquiries via social media, email, and chat.
Providing pre-sales support and guiding customers through their purchase journey.
Keeping customers informed with order confirmations and shipping updates.
Handling customer issues (product, delivery, etc.) with empathy and efficiency.
Managing returns and refunds with fairness and transparency.
Collecting customer feedback to help us continuously improve.

We offer a dynamic work environment and the opportunity to grow with our company. If you are organized, possess excellent communication skills, and are passionate about delivering top-notch customer service, apply now!