Customer Service Agent

Dear,

We run an eCommerce dropshipping fashion business with multiple stores.

We are looking for long-term employees to join our team. There is a great deal of growth
opportunity for those that consistently make a positive contribution to our company. We are
seeking great candidates that will represent the company with great customer service and
dedication. This is a great oppotunity for those who also seek a long term commitment, as we are planning to grow.

So essentially this is a Customer Support job where you would have to follow a very clear
process to keep our customers happy, but which will become very simple when you
understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
Re:Amaze (support help desk) (Gorgias is a plus)
Shopify (eCommerce platform)
---------- (communication channel)
DeepL ( for translation)

Responsibilities:
Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.

We will provide you with:
Video training
SOP to follow
Access to the Lead customer support to answer all your questions.


MINIMUM 2 years of experience in Customer Support
Speak fluent English both written and verbally
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

Be available for a lot of hours, and eventually fulltime.
You will start with a learning period, after that a trial period, after that we can offer many hours.
Not currently working for other full-time jobs

Ideally, you have experience with customer support, but ultimately we want to work
with someone who loves helping people and is interested in handling customer support
issues. I don't want any inconsistency in the emails exchanged with the customer.

Example:
twice the same email, imprecise answer, off-topic answer, etc.
Please respond by telling me what similar experience you have had before and tell me why
you think you are a good fit for this job! Also: start the application with the word sate.
I look forward to your proposal.

Thank you.
Benjamin