Telephone Receptionist

I am hiring for a friendly customer services oriented with amazing communication skills. Mostly answering customer calls and helping them over the phone or setting appointments for us. All incoming calls. There will be some admin work as well.

About Us: Achilles Roofing is a trusted provider of high-quality roofing solutions, known for our commitment to exceptional customer service and craftsmanship. We pride ourselves on creating a supportive and inclusive work environment where every tea ---------- mber plays a crucial role in our success.
Job Overview: We are seeking a dedicated and detail-oriented Customer Service & Administrative Assistant to join our team. This role is ideal for someone who enjoys helping others, excels in a fast-paced environment, and is comfortable managing a variety of tasks. The ideal candidate will be fluent in English, and have a passion for delivering excellent customer service.
Key Responsibilities:
• Customer Communication: Answer and manage incoming phone calls, emails, and customer inquiries in both English and Spanish, ensuring a positive and professional experience.
• Appointment Scheduling: Coordinate and schedule appointments for roofing assessments, repairs, and installations.
• Administrative Support: Handle billing, invoicing, and other administrative tasks with precision and efficiency.
• Problem Solving: Address customer concerns and problems with empathy and effective solutions.
• Record Keeping: Maintain accurate records of customer interactions, transactions, and appointments.
• Team Collaboration: Work closely with our roofing team and other staff to ensure smooth operations and excellent customer service.
Qualifications:
• Experience: Previous experience in customer service, administrative roles, or similar positions is preferred.
• Communication Skills: Strong verbal and written communication skills, with an ability to connect with a diverse range of customers.
• Organizational Skills: Exceptional organizational abilities and attention to detail.
• Tech Savvy: Comfortable using office software, CRM systems, and scheduling tools.
• Problem-Solving Skills: Ability to remain calm and professional when handling customer issues.



If interested:

1- Send the results of your DISC assessment to ---------- can take the DISC assessment for free here: The Official Website of Tony Robbins | Tony Robbins: ---------- /disc-landing-form
2- 1 minute long audio recording as to why you should be considered for this role

Wish you the best!