Office Administration

???? What We’re Looking For
We’re hiring a virtual administrative assistant who is:

Detail-oriented and highly organized

Tech-savvy and comfortable learning new tools

A fluent English speaker (written and verbal)

Reliable, proactive, and eager to grow with the team

This role is ideal for someone who wants long-term stability and the opportunity to gain specialized knowledge in the U.S. insurance field.

???? Key Responsibilities
Join Zoom calls with our team and take clear, structured notes

Enter client data into Google Sheets, Microsoft Excel, and our CRM

Help track applications through insurance portals ( ---------- , ---------- , state Health Connector websites — full training provided)

Send and follow up on emails/texts with clients

Assist with document preparation using Adobe and Microsoft Word

Follow step-by-step tutorials and help clients access their online insurance accounts

Occasionally brainstorm marketing ideas and assist with client outreach

???? Required Skills
Excellent English communication skills (spoken and written)

Strong computer skills – must be proficient in:

Microsoft Office (Word, Excel, Outlook)

Google Docs & Sheets

Zoom

Customer service mindset – friendly, patient, and professional

Ability to follow detailed instructions and troubleshoot client issues with basic portals

? Bonus Skills (Not required, but a plus!)
Experience working with U.S.-based clients

Familiarity with Adobe Acrobat (editing/filling PDFs)

Background in health, insurance, or finance

Canva, HubSpot, or email marketing experience

???? What We Provide
Training on all systems and insurance portals

Step-by-step guides and tutorial resources

Opportunity for long-term, stable employment

A supportive team that values your input and growth

Free access to educational books written by our agency