Senior Account Manager

Key Responsibilities

Client Relationship Management
Serve as the primary contact for assigned clients, building trust and maintaining strong, long-term relationships.
Regularly communicate with clients to understand their goals, challenges, and feedback, ensuring alignment with their expectations.

Proactively identify opportunities to enhance client satisfaction and outcomes, addressing issues before they escalate.
Onboarding & Project Coordination

Lead the onboarding process for new clients, ensuring a seamless transition and comprehensive setup of services.
Develop clear timelines, expectations, and goals for each client, ensuring all parties are aligned.
Collaborate with internal teams (SEO, AI, marketing, and development) to manage client deliverables and ensure timely execution of projects.

Monitor progress across all services, identifying bottlenecks and resolving them efficiently.
Performance Monitoring & Reporting

Track and analyze client performance metrics and KPIs (e.g., SEO rankings, lead generation results, cancellation rates).
Prepare and deliver detailed performance reports, highlighting successes and identifying areas for improvement.
Provide actionable insights and recommendations to clients, demonstrating how our strategies drive measurable growth.
Team Collaboration

Act as a liaison between clients and internal teams, ensuring clear communication and smooth execution of deliverables.
Identify and escalate client concerns to the appropriate departments, following up until resolved.
Participate in weekly team meetings, sharing updates, addressing challenges, and collaborating on strategies for client success.

Retention & Upselling
Proactively identify opportunities to introduce additional services, ensuring alignment with client needs and goals.
Work with clients to expand their use of Goddard Strategies' offerings, such as AI solutions, lead generation, or localized SEO.
Drive client retention through exceptional service delivery and measurable growth results, building loyalty and trust.

How to Apply:
Submit your resume & portfolio below.
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