Healthcare Virtual Assistant (Temporary Work from Home - Cebu Based)

Company: Call Hero Technologies Inc
Company Website: ----------
Company Location: Burnaby, Canada
Office Hours : 8:00am – 8:00pm PST

Our client is seeking a dependable and detail-oriented individual to support both patients and daily clinic operations. If you have strong communication skills and enjoy providing administrative support in a healthcare setting, this could be an excellent opportunity for you.

Work Duration: Full Time
Work Schedule: To be discussed during the interview. The role follows North American time zones (PST, EST, CST, or MST), depending on the needs of the clinic.

*** You'll receive a monthly allowance once you begin working onsite.

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: ----------


** Qualifications:

> Excellent verbal and written communication skills
> Strong organizational and time management abilities
> High attention to detail and accuracy
> Experience in handling patient inquiries and administrative tasks
> Familiarity with insurance claim processes (preferred)
> Proficient in basic computer applications and data entry
> Ability to multitask and work independently
> Bonus: Experience in marketing, content writing, or customer engagement

** Responsibilities:

> At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, Dental clinics, Osteopathy, Chiropractic's, Naturopathy, etc.)
> Previous experience in a medical/healthcare administrative or front desk role is preferred
> Answer incoming calls with professionalism and courtesy
> Respond to patient and lead inquiries via text and email in a timely and friendly manner
> Submit and reconcile insurance claims accurately and in compliance with regulations
> Manage inventory tasks, including pricing updates, purchase orders, and expiry tracking
> Maintain performance scoreboards and update metrics regularly
> Optimize clinician schedules to ensure smooth and efficient patient flow
> Ensure patient intake forms are completed and records are accurate
> Track and update patient order statuses
> Write and enhance product or service descriptions
> Assist with loyalty program management
> Design simple marketing materials (flyers, social posts, etc.)
> Create and send newsletters with clinic updates and health tips

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: ----------