Virtual Tech Support and Marketing

Tech support with marketing
---------- , ---------- pany, ----------
£8- £10/hr depending on skill level and performance
5-10 hours per week over 5 days with potential for growth


Overview


STRUCTURE:

The company has two strands, Business-to-Consumer and Business-to-Business

B2C: ---------- (squarespace) and ---------- (shopify)
B2B: ---------- pany (squarespace)

The company has two strands, B2C and B2B.

I am looking for an experienced tech support role with a proactive and can-do attitude backed up by experience and skill. You will need to problem solve and be part of team, helping update the website with events and webinars and courses, send out newsletters and repurpose content across social media.

You will be great at setting up your own systems for maximum efficiency and have excellent and up-to-date knowledge of how to drive reach and engagement on the social media platforms I use.



You’ll be working with me and the team me and VA/Business manager to execute a 3-year growth plan with ambitious income and audience goals which we need your expertise to achieve.


About you

You’re already helping fantastic, human-centred small businesses grow exponentially and are used to making a big impact in an ethical, authentic and relational way. We don’t believe in manipulation, false scarcity or sleezy selling. We do believe in clear, inclusive communication, understanding our audience and making products and services which make a difference to the world, not just our bottom line.

You’ll be able to demonstrate a strong track record in terms of audience-building, lead generation and conversion rates. You will have experience with the platforms we use and be excited to stay on top of developments and updates, making sure you see problems coming before they happen,. You’re someone who loves looking at the numbers, analytics, SEO, and Keywords, using them to target and tailor our online presence and get maximum leverage from a streamlined output.

You’ll be encouraged to take ownership over your projects with key measurables while also enjoying a supportive team culture interested in helping each other out and learning as we go. Hot time tracking on toggle is a must.


Our primary tools for engagement will be LinkedIn, Social Media, Podcast Interviews and email funnels. I’m a great speaker, and have a strong track record in turning warm leads into sales. It’ll be your job to build our reach, find and nurture those leads and create a strong visual brand to go with my words.

You will be fastidious when it comes to detail, an absolute tech geek/mine of knowledge about LinkedIn, Canva, Meta, Youtube, Shopify, SquareSpace, Kartra, Social Media, Analytics, SEO, Keywords and bring new and innovative knowledge and expertise to make our whole communication ops even better.

You’ll have a cool head for timelines and be hungry to track, meet and exceed targets. Great at communication and keeping us updated with what you are woking on and have completed. You can massage a diverse workload well and are self motivated. You will be happy to chase me politely if I haven't got back to with what you need and will keep me on track with deliverables you need and be thinking a head of the game and forward planning around my travel work trips etc. Things move fast and we are a small dynamic and agile team, you will need to be able to turn things around quickly, be proactive and pivot priorities when needed.




Technical Skills, we use:

GDocs and GSheets and Google Calendar
Shopify
Squarespace
Kartra
Meta (Facebook, threads and Instagram)
YouTube
Notion
WhatsApp
Substack
Linktree
Gmail
Zoom
Canva
LinkedIn
Google Analytics
Video Editing
? How can you enhance this? :-)


Roles and responsibilities:

Content Drafting, Formatting and Repurposing
Using Newsletters and Creating Linkedin posts from existing and newly-drafted content, and giving the Linkedin profile a revamp
Repurposing for my blog, YouTube, insta & FB posts, reels
Audio and video - editing and uploading (this maybe picked up my another team member)
Blog, newsletters - proofing / writing intros & outros
Digital courses - take raw copy from Helen, proof read, format and make beautiful for publication.
Capture my voice and write intros/outros and other copy as needed, or chase me to get them for you in advance.
Proofread for house style, Plain Language, typos, SPAG and ease of reading

Funnels and lead-nurturing design and creation
Designing, building and tracking irresistible funnels for free and paid content-, brainstorm share best practices with the relevant team members.
Joining the dots of all our online marketing activities to maximise coherence, impact and ROI.
Supervising, curating and shipping the weekly email to our list to convert into calls and customers
Creating email sequences that make sense, serve our customers and stay up-to-date.
Making the most of our free content and lead generation opportunities.
Tracking and housekeeping

Visual Branding and Design Work
Creating posts, banners, PDFs and other branded visuals for social media and website using brand guidelines and templates
Sourcing stock images in line with existing visual brand or using ones I provide


Online platform management
linkedin/insta/FB/Youtube profiles - keeping tidy etc
Keeping tabs on engagement stats, current trends and performance
Creating and maintaining the Youtube platform and turning videos into Podcasts


Content Library
Create raw and reusable content library - written, images, videos
Adding new images periodically
Identifying content gaps

Summary
Ambitious, insightful, hardworking, caring, creative, collaborative, experienced, motivated, agile and brave
Great communicator
Passionate about personal development with a positive, growth mindset attitude
Social Media and Tech savvy
ADHD and dyslexic aware as I am, or happy to ask more about my needs
Available
The exact division of hours and responsibilities across the team will become clear during the first few months. Flexibility and communication during this time will be needed until we find the most rewarding and fulfilling allocation of requirements and strengths.


Suitability and Application

This role requires a UK bank account. The previous person was based in the Philippines, which is reflected in the hourly rate. We found this to be an ideal setup as we are able to pass more along and grow the role when our investment goes further. Working in different time zones has proven to be successful as long as there is clear communication about availability, timelines and when work will be completed.

We are excited to hear from you! The closing date for this role is April 20th but we will be interviewing applicants on a rolling basis so please do not delay your application.

To apply:
Please email ---------- your CV, cover letter and two references and a three to five minute video:
Showcasing why you believe you would be a wonderful fit for the role,
Past relevant experience
More about you, your hobbies/interests etc
Your working hours/availability each week.

Looking forward to hearing from you!