Customer Service Representative

Krayden Inc. is a stocking technical distributor featuring adhesives, sealants, encapsulates, coatings, solder, solder chemicals, release agents, dispensing equipment and supplies with locations throughout the United States and Mexico, Asia and Brazil. The company represents only the leaders in engineered materials. Krayden Inc.'s sales force is able to fully interact with both engineering and purchasing to support manufacturing issues. For more information, visit Krayden, Inc.

We are seeking a top notch Order Desk Representative who has a proven record of building and maintaining customer relationships.

Key responsibilities:

Enter and maintain orders and quotes.
Responds to Customer Service calls.
Answers customer inquiries.
Enters sample requests.
Checks status of items on backorder through the system.
Contacts customers with status of backorders.
Processes MSDS, literature and other customer requests.
Oversees and updates special pricing in system.
Enters and track all Repair and Rental orders.
Expedite orders as requested.
Enters new customer data in the computer system.
Works with other departments to assist in generating the best customer experience.
Performs other duties as assigned related to Customer Service.
Perform duties to AS/ISO procedures and regulation standards/specifications.

Accountabilities:

Delivers exceptional customer service to the customers by responding to each request in a timely and courteous manner.
Assumes responsibility for establishing and maintaining professional business relations with customers.
Presents a positive image of Krayden Inc. by maintaining procedures.

Position Requirements:

• Minimum 1 year prior telephone or face to face sales experience
• Industry experience a plus
• Strong PC and computer software experience -- Microsoft word, outlook, excel, PowerPoint and CRM Software
• Excellent communication skills (verbal and written)
• Exceptional listening and probing skills
• Ability to work effectively under pressure in a fast-paced environment