Customer Support Specialist – Garage Door Services

We are looking for a highly organized and customer-focused Customer Service Representative & Dispatcher to manage inbound service requests, coordinate technician dispatches, and deliver outstanding customer support. The ideal candidate thrives in a fast-paced environment and possesses strong multitasking abilities. You will be working 50 hours/week

Key Responsibilities:

- Respond to customer inquiries via phone, chat, and email, providing accurate and timely information about our garage door and locksmith services.

- Schedule and dispatch technicians for service calls, ensuring optimal route planning and efficiency.
Manage invoices, ensuring accuracy in all transactions.

- Proficiently use House Call Pro to manage service requests and technician schedules (experience is a MUST).

- Keep customers informed about service status, estimated arrival times, and any changes to their appointments.

- Collaborate with field technicians to ensure timely job completion and high-quality service delivery.

- Maintain detailed records of service requests, dispatch logs, and customer interactions.

- Address customer concerns promptly, process payments, and follow up on completed jobs to ensure satisfaction.

Qualifications:

- Previous experience in customer service and dispatching for home services industry.
- Experience in Garage Doors is a must
- Willing to work on weekends, either Saturday or Sunday.
- Excellent communication skills, both verbal and written.
- Proficient in using CRM and Dispatch system tool
- Ability to work independently and as part of a team.
- A positive attitude and a commitment to providing exceptional customer service.

***Please include an updated PDF copy of your CV/resume.