Customer Support & Refund Specialist for EU Fashion Dropshipping Store

Customer Support & Refund Specialist for EU Fashion Dropshipping Store

We are a fast-growing fashion dropshipping store operating in the EU market, specifically France and Belgium. We're looking for a reliable and experienced Customer Support & Refund Specialist who can help us provide excellent service to our customers and efficiently handle backend operations related to refunds and disputes.

Important: Experience with EU dropshipping is a MUST. Please do not apply if you don’t meet this requirement.


Responsibilities include:

~ Handling around 50 customer emails per day in a professional and respectful tone
~ Replying to French-speaking customers using translation tools (you don’t need to speak French)
~ Processing refunds directly through Shopify
~ Logging every refund in a shared Google Sheet (template provided)
~ Identifying products with high return or complaint rates and reporting them clearly
~ Resolving disputes and chargebacks via Shopify, Stripe, PayPal, and Airwallex
~ Managing PayPal disputes with proper documentation and clear communication
~ Using the Shopify backend to look up orders, process refunds, track shipments, and update order statuses


Requirements:

~ Proven experience with EU-based dropshipping operations
~ Strong knowledge of the Shopify backend
~ Experience with Stripe, PayPal, Airwallex, and customer support tools like Zendesk (or similar)
~ Fluent in English (written and spoken)
~ Highly organized and detail-oriented
~ Able to work independently and follow SOPs
~ Proactive attitude and a problem-solving mindset


What We Offer:

~ Long-term, stable opportunity with a growing fashion brand
~ Clear processes, templates, and translation tools to support your work
~ Friendly, supportive team with room to grow
~ Flexible work hours (as long as tasks are completed daily)
~ Opportunity to evolve into other roles in the company over time


Work Schedule & Salary:

~ Approximately 3 hours per day
~ Around 7 days per week
~ $250 per month, paid weekly
~ Flexible working time, as long as daily emails are answered and tasks are completed


To Apply:

Please include the following in your application:

~ A brief introduction about your Shopify dropshipping customer service experience
~ A general overview of the types of stores you’ve worked with (no need for brand names)
~ The tools and platforms you’ve worked with (Shopify, Stripe, Zendesk, PayPal, etc.)
~ Your availability to start


Important: Make sure to write #ecom in your response so we know you actually read the full job description.