Project Service Supervisor

Project Service Supervisor

Responsibilities:

1) Monitors all aspects of the project assigned to Project Lead and Technical Engineers from the beginning stage until acceptance
2) Provides advice on the management process of the project
3) Ensures that the goals and quality standards of the projects are met
4) Ensures all project are delivered on-time, within scope, within budget & properly documented
5) Conducts hand-over meetings and gather project related documents on newly closed projects
6) Checks, reviews and approves all project requirements prior implementation
7) Develops, implements, and updates a work plan for the project management unit, including assignment of projects, establishment and monitoring of schedules and project process
8) Develops and implements cost control measures, including change order evaluation and performing risk management to minimize risks
9) Develops and enforces compliance with approved project management procedures including file management protocols, communications, reporting, etc.
10) Recruits and monitors of sub-contractors for projects to ensure guidelines are maintained
11) Oversees the accounting, costing, and billing for the sub-contractors and services rendered
12) Attends important project management meetings as needed
13) Manages customers’ complaints and escalated issues and develop corrective measures for problems encountered
14) Checks and approves all project documentation folders submitted by the Project Lead
15) Performs project evaluation and post implementation analysis of the accepted projects to look for areas of improvement
16) Serves as back up of the Project Lead and Project management of some projects

Expectations:

1) Knowledgeable on project management techniques and tools
2) Have the sense of urgency in attending to each project
3) Knows how to manage his time and prioritize tasks
4) Well-organized and detail-oriented; attention to accuracy is needed
5) Good communication skills, both written and verbal
6) Excellent client-facing and internal communication skills
7) Ability to lead, supervise and evaluate a team of professionals
8) Prepared to work in a fast-paced environment with multiple tasks ongoing at the same time
9) Role model by setting a good example for the team
10) Reachable by phone anytime/any day
11) Clear understanding of the MEC Services portfolio offered
12) Know the internal processes such as escalation procedures, warranty & RMA



Minimum Qualifications:

1) Graduate of any Business Course, preferably IT or ECE background or with hospitality background
2) 25-35 years old
3) With at least 1-2 years working experience as Project Supervisor or Customer Service Supervisor
4) Pleasing personality and preferably single
5) Preferably knowledge in desktop support