Claim Resolution Specialist

Car Haul Direct (CHD) is a tech-focused vehicle transportation company based in Dayton, Ohio. We provide reliable, transparent, and efficient car shipping services across the continental U.S., using advanced tracking systems and a customer-first approach. With decades of logistics experience and a strong commitment to innovation, CHD is redefining how vehicles are moved.

Job Description:
As a Claim Resolution Specialist, you will play a vital role in building and maintaining customer connections by understanding their needs and serving them with empathy and compassion. Your primary responsibility will be to assist customers throughout the claim process in a fast-paced environment.

Key Responsibilities:
- Receive inquiry calls and provide exceptional customer service to assist customers with their claims.
- Spend up to 90% of your day on the phone, helping customers resolve their claims effectively.
- Provide accurate information to customers regarding claim status and address inquiries on existing claims.
- Document all actions taken on claims clearly and accurately at every touchpoint.
- Communicate with customers and third parties to gather and provide necessary information.
- Process claims payments, schedule inspections, and assist with claim resolution.
- Utilize online resources to address complex claims-related concerns efficiently.

Qualifications and Requirements:
- Strong verbal communication skills and the ability to convey information clearly.
- Empathy and compassion in dealing with customer concerns.
- Ability to handle a high volume of calls in a fast-paced environment.
- Detail-oriented with strong documentation skills.
- Previous experience in customer service or claims processing is a plus.
- Proficiency in using online resources and software for claims management.