Guest Relations Specialist - Customer Support / Service

About Us
We are a fast-growing short-term rental property management company dedicated to delivering exceptional guest experiences while maximizing value for property owners. We’re building a high-performance team that values innovation, proactive service, and long-term growth.

Role Overview
We’re looking for a reliable and proactive Guest Relations Specialist to handle guest communications and resolve issues during assigned hours. Starting pay is $4 to $5 per hour, with the opportunity to earn up to $8 per hour through bonuses for additional tasks completed each week—while maintaining exceptional service standards. The ideal candidate is proactive, solutions-driven, and thrives in a fast-paced, dynamic environment.

Key Responsibilities
- Guest Communication: Respond promptly and professionally to inquiries/concerns, and audit guest interactions as needed.
- Issue Resolution: Address guest complaints with empathy and efficiency to ensure satisfaction.
- Reservation Management: Oversee bookings, resolve disputes, and ensure smooth payment processing.
- Property Information: Provide guests with detailed, accurate information about policies, amenities, and features.
- Administrative Support: Assist with organizational/internal tasks, database management, and lead generation during downtime.
- Team Collaboration: Coordinate with the team to maintain high service standards and operational efficiency.

What We’re Looking For
- Experience in customer service, hospitality, or property management is highly valued.
- Familiarity with Airbnb, Hostaway, STRs is a big plus.
- Highly organized, able to manage multiple tasks and prioritize effectively.
- A proactive and adaptable team player who thrives under pressure.
- Self-motivated and dependable, with excellent problem-solving skills.
- Exceptional written and spoken English communication.

Why Join Us?
- Growth opportunities and performance-based bonuses.
- Join an innovative, supportive, and dynamic team.
- Clear path for career progression in a growing company.
- Be part of a company that values your contributions and invests in your success.

How to Apply
1. Submit a 2-minute audio recording introducing yourself and your experience.
- Include a story about how you resolved a difficult guest issue, how you handled it, and what you learned from it.
- Use Vocaroo or upload an audio recording to a Drive and share the link. Please ensure the link is set to ‘public’.
2. Attach your updated CV.

If you’re passionate about delivering outstanding service, solving challenges, and working in a fast-paced environment that rewards you with bonuses, we’d love to hear from you! Apply now and take the next step in your career with us.