IT Support Specialist - Bilingual German/English

Apex Social brings together experienced educators, therapists and care providers with families who have special care needs and provides personal & career development through a unique, collaborative work experience for Care Professionals in a new state or new country.

Our Mission
Unlocking children’s greatest potential through integrating skilled Care Professionals into their family’s daily life.
Empowering Children to develop to their fullest abilities.
Empowering Care Professionals by providing personal & career development, experiential learning and cultural enrichment through a unique, collaborative work experience.
Empowering Families by providing specialized, skilled child care and cultural exchange in the home through an individualized recruiting and matching process.
Empowering Schools & Universities by providing career coaching and support for their students and alumni to gain interdisciplinary paid work experience & continuing education in Germany, the United States and Australia.
Empowering Tea ---------- mbers by providing a collaborative, remote work environment with opportunities for training and growth as well as a commitment to our mission ensuring that we find purpose, fulfillment and a sense of belonging in our careers.

The Role:
The Technical Support & Software Testing Specialist plays a crucial role in ensuring the smooth operation of our technical environment by providing expert troubleshooting and resolution for software and hardware issues, and by maintaining the quality of our software applications. This role encompasses diagnosing and resolving technical challenges for both internal tea ---------- mbers and customers, optimizing systems for peak performance, and developing and executing comprehensive test scripts to guarantee software reliability. Responsibilities also include delivering effective software training and support, managing system connections and performance, and ensuring seamless data accessibility and program efficiency..

PRIMARY RESPONSIBILITIES
Responsibilities:
Expert Troubleshooting & Resolution:
Diagnose and resolve software and hardware issues efficiently, providing clear and actionable solutions.

Systems Optimization & Implementation:
Recommend and implement software and hardware improvements to enhance performance and usability.
Manage the seamless implementation of new systems and software, including developing comprehensive training materials for tea ---------- mbers.

Vendor & Helpdesk Liaison:
Serve as the primary point of contact for vendor and software helpdesk communication, ensuring timely issue resolution.
Conduct weekly office hours to address tea ---------- mbers' technical questions, and create and distribute weekly "IT Quick Tips" to enhance overall technical literacy and efficiency within the organization.

Comprehensive Systems Administration:
Administer and maintain company-wide systems, including:
Infusionsoft/Keap (or equivalent CRM)
Google Workspace (or equivalent collaboration suite)
Slack (or equivalent communication platform)
Calendly (or equivalent scheduling tool)
FixYourFunnel (or equivalent automation tool)
LastPass (or equivalent password management tool)
Zoom (or equivalent video conferencing tool)
Loom (or equivalent video messaging tool)
PandaDoc (or equivalent document management tool)
Zapier (or other automation tools)
Proprietary software.

Employee Lifecycle Systems Management:
Manage the complete systems onboarding and offboarding process for all new and departing employees, ensuring seamless transitions.

Software Testing & Quality Assurance:
Develop and maintain detailed test scripts (manual and automated) to ensure software quality and reliability.
Conduct thorough testing, including functional, regression, and usability testing, and document all findings.

Qualifications:
Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
Strong verbal and written communication skills in both English and German language.
Professionalism in dealing with diverse groups of people, including senior executives, staff, customers and vendors.
Make appropriate, informed decisions regarding priorities and available time.
Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Able to maintain a high level of integrity and discretion in handling confidential information.
Ability to switch gears at a ---------- nt’s notice.
Proven ability to work as a team player and a self-starter who can work independently, take initiative and meet deadlines in a timely manner.
Must be able to work in a virtual environment via telecommute over high speed internet access in a quiet and protected workspace free from background noise such that the performance of duties is done in the most professional manner.
Consistent, positive attitude.

Why Join Our Team?

You Love Work with a Purpose
You thrive when your work really matters and you love seeing that you are making a difference in other people’s lives. Knowing that you are working with families and linking them to Professionals that can help their children to grow and succeed is heartwarming. It never gets old.

You Love Working with People
You have a passion for working with families and care professionals, helping them to find their passions and achieve their goals.

You Want to Help Families with Special Needs
You enjoy building relationships with host families, Care Professionals and most of all, enhancing the lives of host children with and without special needs.

You are Seeking Work-Life Balance
You think that being able to work from home and working for an organization “that gets special needs,” is incredible.

You want to be Part of a “Dream Team”
Join supportive colleagues spanning three continents who seek new ways of continued learning. Work on a team centered around respect, support and collaboration. Be a part of the 'cultural bridge' connecting our Apex care community to the amazing cultures throughout the US, Germany & Australia!

You Seek a Career with Growth Potential
With a growing organization like Apex, there is a strong potential for growth and career development.